Overall

Promotion

Salary

Work/life balance

Culture

Leadership

CCI CALL CENTRE Reviews

 

Able to work individually and as a team. Motivated and persistence

I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I have excellent references and would be delighted to discuss any possible vacancy with you at your convenience

Pros: Great opportunity for promotion
Cons: Working nights shift

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Experience

• Maintaining good customer service • Ensure the customers are satisfied with their needs • Ensure that customers details are protected • Make sure that we recognize the complaint if a customer is expressing dissatisfaction • Make sure that customers questions and concerns are acknowledge and addressed • Confirm that the solution accurately reflects the customer’s vision and goals. • Making sure that existing customers enjoy the same great deals as new customers. • Typical day at work means targets been met, motivating my Team Leaders and sales agents to give there all throughout the day. • Looking for and implementing new ideas for a productive and energized sales floor. • I have learned never to give up and always push to be number one. • My co-workers and I have an amazing relationship, working hard as a team to achieve a common goal

Pros: Great opportunity
Cons: Long working hours

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Good working curve

I am the above mentioned applicant and would like to be part of your team, learn and experience the new challenge and adapt to new tasks, I am a hard-working individual who is always willing to learn and take more responsibilities, I would like to create a better image in the company

Pros: Working hard to get promotion
Cons: Normal working hours 8-10 hours

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Excellent learning curve.

On a daily basis, i deal with customer's inquiries & offering solutions. Promoting the companies products. I deal with American customers. My relationship with my co-workers is good because we also help one another with any issues work related. I have learnt how to use the system at work, providing the best customer service & also team work. I enjoy being able to help the customers with anything they need that is available for what we provie as a company. One of the most challenging aspects of my job is having your AHT good, playing your IBA & ITT on the system, minimizing your on holds. Also dealing with rude customers.

Pros: Great opportunity for promotions.
Cons: Long working hours.

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Exciting experience

A typical day at work is getting there and just answering calls of customers with different issues. I absolutely loved my collegues, we got along perfectly fine. The most challenging part of the job was not having a social life outside work because my life was now programmed to being awake at night and asleep during the day. That really played a negative roll in my mental health aswell.

Pros: Get to experience working with different nationalities
Cons: LONG HOURS

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.

My extensive experience in a call centre environment, I started on the dialer then went to correspondence department. I have 3 years of experience. My extensive experience in a call centre environment, I started on the dialer then My My extensive experience in a call centre environment, I started on the dialer then went to correspondence department. I have 3 years of experience. experience in a call centre environment, I started on the dialer then went to correspondence department. I have 3 years of experience. to correspondence department. I have 3 years of experience.

Pros: I made lot of money, worked overtimes and there is commission.
Cons: Long hours and dealing with different kind of people.

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Communication skills

Hi him interested in and willing to do more for the company or add more values highly skilled and have my certificate of communication skills the position

Pros: Good listener
Cons: Long working hours

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Experience

The company allows for great opportunities and they stive to build anf mold people from no experience to more experience . I HAVE LEARNED and lot thus far amd I do seethe room for ggrowth everyday

Pros: Opportunities
Cons: Long hours

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Excellent learning Period In my life

very Good Review Of The Page And Other Features It Offers To Make This Experience A Whole Lot better, Made A Lot Of Friends And Learnt A lot From Those Above And My Teammates That I Was Actually Happy to Work With And Build Positive Relationship.

Pros: Offers Loads Of Experience and Learning
Cons: Long Hours But The Salary Is Not Overly Satisfying

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Step up Programme

I am Nolwazi Buthelezi 26 from Ntuzuma. I am applying for this position because i meet the job requirements. I am a fast learner, hard work, willing to learn and grow within the campany. I do have have Office experience for 1 year and i also have Computer literacy, Public Relations N4 nd N5. Please Kindly contact me to 062 025 4050 or Send an Email to nolwazi.buthelezi91@gmail.com

Pros: great promotion
Cons: flexible hours

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