Overall
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Salary
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Culture
Leadership
Experience well gained
My name is Zamajobe Barbara Sithole. My background includes serving as a customer service associate within the call-centre environment.Previously, I worked on the customer service desk for Telkom Mobile for 10 months , where my responsibilities included handling Prepaid Queries (Business and Consumer) Postpaid (Business and Consumer) Billing Analysis (Business and Consumer) Troubleshooting and Data Qualified Expect (Business and Consumer) High Valued Customers Department (VIP/ High Spenders Bracket). Currently, I work at TELKOM Assurance Customer services since October 2016 til present. In this position, I Handle Business Queries, Troubleshooting ADSL and Telephone lines, Troubleshooting fibre line, reporting faults of all kind e.g star fault which means non service affecting fault. the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs.
Pros: overtime
Cons: less pay
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Experience well gained
My name is Zamajobe Barbara Sithole. My background includes serving as a customer service associate within the call-centre environment.Previously, I worked on the customer service desk for Telkom Mobile for 10 months , where my responsibilities included handling Prepaid Queries (Business and Consumer) Postpaid (Business and Consumer) Billing Analysis (Business and Consumer) Troubleshooting and Data Qualified Expect (Business and Consumer) High Valued Customers Department (VIP/ High Spenders Bracket). Currently, I work at TELKOM Assurance Customer services since October 2016 til present. In this position, I Handle Business Queries, Troubleshooting ADSL and Telephone lines, Troubleshooting fibre line, reporting faults of all kind e.g star fault which means non service affecting fault. the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs.
Pros: overtime
Cons: less pay
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