Overall

Promotion

Salary

Work/life balance

Culture

Leadership

Sizwe It Group Reviews

 

TO DIAGNOSE AND RESOLVE SOFTWARE AND HARDWARE

• To manage all incidents and customer requests from receipt to resolution and closure ensuring service level agreement targets are met. • To complete the initial diagnosis of all incidents and either resolve to the customers satisfaction using documented processes and procedures or escalate to Second Line Support or Application Support using agreed processes. • To fulfil standard requests using documented processes and procedures or escalate to Second Line Support or Application Support using agreed processes. • Receive and log calls on behalf of customers using our IT Service Management tools ensuring accurate data entry. • Provide remote assistance over the phone, through instant messenger and through the use of remote support tools including SCC

Pros: Good performance
Cons: Overtime

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Hard Worker

I am a young lady who is focused and like to work under pressure . I believe in working with a team because work becomes more easy and fun at times . I have worked with different people in years that i have worked and different Cultures and i have learned that respect is the best tool for working with differences . One and the only thing about me is that i liked worked done and give my best in everything I do .

Pros: Trainings
Cons: 10 hours

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Strive to do More

A competent IT support and helpdesk professional with experience of performing diagnostics and resolving a customers technical problems via telephone, e-mail and one to one. A problem solver who enjoys a challenge having exposure to a wide range of technologies and having to play a key role in diagnosing hardware and software problems. I have been exposed to different types of Technologies and adapt easily to different environments.

Pros: Great Environment that Challenged me to Grow
Cons: Lack of Resources to do the Job

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Excellent learning

I'm field technician, relationship between co-workers is very good in way we not limited to engage ourselves with different people's, I learnt server support and software maintenance, the think I enjoy most is to go out and help clients,the most challenging aspects is to deal with unreliable people

Pros: Not limited to learn
Cons: Working on Sundays

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Excellent

My experience in the service industry has taught me how to meet and exceed each customer’s expectations with service that sells. I have assisted all types of customers in all types of settings. I have realized that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.

Pros: Career growth
Cons: Contract will expire

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Supporting the company in facility and energy solutions

Provide leadership across this portfolio in compiling, enhancing, researching, and lead the commercial, financial, marketing and value proposition to all internal teams and external customers. Support and assist the Sales teams nationally with solutions crafting, pricing and subject matter expert(s) focusing on delivering Fire Detection & Suppression, CCTVs, Tower Maintenance, Alternative Energy, Raised Flooring, Biometric Access Control, Power Management (Generators and UPS), HVAC solutions to our

Pros: Great opportunity for promotion
Cons: Normal hours

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Learning Curve

Got alot of experience working for them in networking, unfortunately it's a company with broken promises they say they will do this an do the opposite, manager is a nice person but he does not help his workers out he will be rather against them, what I enjoyed most is definitely get experience in the Cisco networking field learned alot, and main reason I want to leave is because I took a huge pay cut and my manager doesn't see a thing wrong with it, I have 9 years going on 10 years experience in the IT industry and networking but still get a entry level Salary

Pros: Great opportunity to grow and get studies done
Cons: Alot of driving all over KZN

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Experience

Fibre installation & maintenance Cabinet box installation Building and maintaining manholes Making trenches Can work as a team and good communication Learning new things everyday from my co workers Try something new

Pros: Good performance
Cons: 13 hours

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Excellent

im very happy and appreciate my current job,but i need something new ,something challenging,so is gonna be easy for me to reach my goals.and it has helped me a lot regarding team work,and appreciate

Pros: team work
Cons: team work

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No growth in company

There is no growth in the company, you are stuck in one position doing the same thing for years. Even if you want to upgrade your skills they will not support you.

Pros: Great and friendly co workers
Cons: Management doesn't really take good care of employees

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