Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Continue learning
I came to shell in 2014 as Learner doing leanership of Admin Level 2, I was working at HR doing HR support. I work Monday - Friday from 08:00AM -16:00PM. I was reporting to Shell HR Country Manager. I was supporting my team with all they want to do E.G. Filing , Arrange meeting, Arrange workshops and etc. I had a good relationship with all my team because we always have a team meeting every Monday to discuss our plans. after my leanership of admin they gave me another opportunity to learn doing Generic Management Level 3 and I continue working with my team well and learn more about admin duties. after that learnership finished I get a contract from HSSE dept to do their admin assistance. I enjoy working with working with big and also a small team with 3 staffs. the challenge of the admin job is, you must be organised every time and come to work before your working time.
Pros: Getting promotion
Cons: Long working hours
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Easy and quick
13th experience in training and set a qualified assessor and moderators. Achieved my oder do qualifications presently the project manager for the cetacean project across the country
Pros: training coordinator
Cons: development and front line for competency
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Manage relationship, work extensive hours, team player, analytical skill.
 • Managing Complexity & Diversity • Building Sustainable Client and retailer Relationships • Managing suppliers • Effective Networking • Strategic Business Presentation versa • Coaching• Maintain and develop customer relationship • Motivate and actively channel company brands to relevant areas • Monitor availabily penetration, volume, promotion, price compliance, targets within the area
Pros: Big company, good company to wrk for, flexibly hours, retailer exp, training and development
Cons: I do not stay with my family and need to relocate
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High learning exercice
Working in the first lubricant market worldwide environment is very interresting and professionally fun. Every day brings new challenges and learning opportunities in various clusters under our responsabilities such as Pricing, Disputes resolution, Data Analisys, Billing etc... Starting with huddles to plan the day and prioritise tasks, share previous day burning issues and setting the goal and expectation of the day. Collaboration and open communication is our critical point to drive the work load smoothly and maintain the service level agreement. I have learn how it is important to keep commitment toward any promise given to customers or stake holders as this instill trust and creat confidence. I enjoy improving on work task by learning new ways while sticking and complying to standard processes and achieving as a team. Challenge is pushing for answers and changes.
Pros: Huge learning environment
Cons: Flat structure
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Amazing diverse global company
I look after two businesses for Shell, Commercial fleet and Commercial fuels for South Africa. My typical day- ensure my staff are ready for the day as well as any admin. Huddle with my staff in the morning. Plan my day accordingly from my calendar - attend stakeholder meetings, report back to my stakeholders, 1 on 1s with my staff adress performance issues as well as growth and developement opportunities. Great relationship with co workers and stakeholders, regular meetings and engagements. Networking is one of my strengths. Ive learnt how to manage people during the most difficult times, staying motivated. Working with a diverse team both on and offshore has been the most enjoyable part of the job, rewarding and motivating my staff to perform optimally and achieve targets never reached before also stands out for me. I would say time is the most challenging part of the job. Working with such a diverse team has also proved to be challenging in managing the people component.
Pros: Working with and managing a diverse group of people, people oriented, lots of opportunities for growth and dev.
Cons: Long hours looking after 2 business
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Great knowledge of customer service experience I have gained from this institution
I was nervous on the first day but the relationship of the coworkers made me feel comfortable and welcomed in the institution and I have learnt how to provide the best customer service and experienced deal with difficult customers and it was challengingly but what I have enjoyed most is that I managed to face the challenges and come with good solution
Pros: I was on inservice training
Cons: I enjoy working long hours because you get to know everyone well in your team and around the workplace
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Very exellent learning curve and i grew as a manager and learned alot.Gained valueble experience
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Pros: i run the whole team i manage 12 attendants and 6 casher
Cons: working weekends and i cant grow anyfurther i am on cite manager
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Amazing working environment
Company diverse and ideal to work in. It is an international contact centre with people from different parts of the world servicing clients from all over. The company teaches client first principles and as service proffesionals itnisnournduty to advocate for the client
Pros: Great salary and working environment
Cons: Company moves to Johannesburg
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My +10 years experience in using software in the call centre environment.
I would like to put my knowledge and skills in the service of your company, create a reliable climate with the customers. I am resilient and through determination and persistence I have the ability to work in harmony with co-workers. I am driven and motivated by my children to give them the type of life I didn't have. My key strengths are patience, discipline and dedication to help companies become more efficient and to work with managers to find ways to make businesses more profitable. I manage my time to prioritise wisely and set goals in place whether is short or long term.
Pros: growth
Cons: retrenchment
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Learning curve
There are many aspects other than that at the workplace which affects the behaviour of employees, their work and personal lives. Members are easily influenced by the bad apples. I have gained a good working relationship with my co-workers, we are a happy jolly team. I enjoy seeing employees grow in their positions and personally too, we had an employee who worked for us and a year later came to visit and tell us that he is now a qualified paramedic - this makes me happy knowing he has done something good for himself. The most challenging aspect would be the lack of understanding from some employees, mainly due to the fact that we take for granted the luxury of being given a basic education, not all have been granted this luxury and therefore, sometimes communication and understanding on their part and ours to an extent, becomes challenging. I therefore tend to always try and explain matters in the simplest manner possible and always be understanding.
Pros: Making a difference in the lives of members
Cons: long working hours at times
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