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jdg Reviews

 

Looking to grow with in the company

• Attending to service calls and providing branches with information to solve problems. • Providing of hardware and software support functions • Identifying problems and delivering on solutions • Maintenance of group system functions to enable users to perform their tasks efficiently. • Responsibilities for aspects of rolling out the SAP system across 1200 branches • Involved in implementing a software / Hardware quality assurance

Pros: looking growth
Cons: long working hours

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Looking for the experience

Cameron is an IT Junior Remote Support Engineer in the Information Technology Management department within JD Group Cameron’s recent experience includes: • Attending to service calls and providing branches with information to solve problems. • Providing of hardware and software support functions • Identifying problems and delivering on solutions • Maintenance of group system functions to enable users to perform their tasks efficiently. • Responsibilities for aspects of rolling out the SAP system across 1200 branches • Involved in implementing a software / Hardware quality assurance • Assisting with Creating change requests and functional specification

Pros: growth
Cons: travling

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Gain experience

Cameron is an IT Junior Remote Support Engineer in the Information Technology Management department within JD Group Cameron’s recent experience includes: • Attending to service calls and providing branches with information to solve problems. • Providing of hardware and software support functions • Identifying problems and delivering on solutions • Maintenance of group system functions to enable users to perform their tasks efficiently. • Responsibilities for aspects of rolling out the SAP system across 1200 branches • Involved in implementing a software / Hardware quality assurance • Assisting with Creating change requests and functional specification

Pros: gro
Cons: 5 day worker

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Gain experience

Cameron is an IT Junior Remote Support Engineer in the Information Technology Management department within JD Group Cameron’s recent experience includes: • Attending to service calls and providing branches with information to solve problems. • Providing of hardware and software support functions • Identifying problems and delivering on solutions • Maintenance of group system functions to enable users to perform their tasks efficiently. • Responsibilities for aspects of rolling out the SAP system across 1200 branches • Involved in implementing a software / Hardware quality assurance • Assisting with Creating change requests and functional specification

Pros: growth
Cons: 5 day worker

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Exceeding customer expectations

Working for JDG it is very challenging. -Dealing with customers, suppliers and the colleagues in term of stores -Solving problematic problems especially dealing with angry customers - Obtaining credits from various suppliers - Obey the procedures in terms of SLA -Maintaining good and loyal customer service to the customers -Informing customers about the product knowledge -Creating a good relationship for our company with customers and suppliers

Pros: Promotion from the stores level to head office
Cons: Flexible working hours in head office

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Fast learner

Presentable and hands on person Ability to multi-task: planning, organizing & controlling Ability to work under pressure and team player Excellent computer literacy Able to deal with situations pleasantly and tactfully Efficiency, Reliability & Honesty Ability to learn Fast learner. Willing to travel

Pros: Great opportunites
Cons: willing to work over time

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Seta pilot project

Daily i attend to customer call screening and directing calls to the relevant department Taking of messages and passing it through(via email , making call , sticky note) Signing in parcels and giving it to mail room I have a good relationship with my co-workers just along as they also do their job , i tend to take control because i believe that a small thing reflects the hole group either or less we all made that small mistake. i have learnt not ti get emotional and attached to customer quires cause some customers take advantage of ones kindness. I enjoy being able to help out in other department with paper work when asked to its when i explain to my manager that the call log is full and we cant just transfer without screening, and that the internal calls are making a Que for the customer,mean while other department are not picking up their phone when there are actually in the office

Pros: understanding new softwears, understanding warranty issues, understanding CPA
Cons: working on weekends with the id department( having to tell customers people don't work on weekends and they ask you what are doing there alone)

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Excellent learning curve

Customer service agent (JDG) Gauteng, Johannesburg Region Permanent position  Updating Hello peter site  Providing findings for all fraud matter  Actioning for SAP queries and updating SAP site  Perform monthly tracking for consultants  Adhere to all company policies, practices and institutions such as NCR, CPA, NCC, Hello-Peter, credit ombudsman, media and other consumer bodies as well as to ensure that JD is always portrayed in the best possible light(reputational risks)  Handling inbound and outbound calls  Ensure timorous resolve of all queries within scopes and level of authority  Checking up on complaints regarding credit balance and issue refunds on account  Advising customers about the status of account and producing paid up letters upon request  Educating customers of the benefits of maintaining a good credit record  Dealing with complaints on missing payments  Face to face query handling Reverting to customer within the service level agreement

Pros: great learning
Cons: long hours

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Working here has taught me resilience and also helped me to master working under pressure.

a typical day at work is never the same.. there are days when i collect with ease and everyone that i talk to is easy to work with. then there are days when i deal with very difficult customers. the environment used to be fun but with the economy causing things to change in the company, a lot has been put into place to help improve productivity. there is the normal favoritism from management too. however, overall, i enjoy the company of the people i work with. my colleagues are what keep me coming to work on a daily basis. the most challenging aspect is trying to reach your target when the economy has taken a knock. it affects u in a big way when the economy is doing bad and people are losing their jobs.

Pros: working here can teach me a lot that could be useful in the future.
Cons: ridiculous target and terrible communication. also unpleasant hours.

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Great job experience

since i have worked for the JD Group, i have learnt quite a lot. started out as a collections consultant, the went on to work as a pre-legal collections consultant. i also worked as an admin assistant for about 3 months. i am currently working in the banking department where i process payments and prepare schedules which we receive from administrators. this has all been an excellent working experience for me, however, i do not think the money is enough for all the work that i am doing.

Pros: great working experience
Cons: Not enough salary

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