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City of Cape Town
My functions at this very dynamic organisation included but not limited to conducting formal and informal investigations into complaints lodged by the public regarding municipal matters under the jurisdiction of the City Ombudsman. Duties include, conducting meetings, consultations ad liaising with both internal and external role players in seeking any alternative resolutions if any. Conduct site inspections and site meetings to gather information and formulating an objective opinion. Liaise with senior management as well as outside stakeholders i.e. Other municipalities, other spheres of government, Public Protector's office, Consumer protector, other Ombudsman offices. Conduct presentations in respect of the office functions. Facilitate meetings and mediate between complainants and officials where necessary. Enjoy the diversity of the organisation and the ever changing challenges and opportunities presented.
Pros: Interesting career devlopment, challenges and financial benifits
Cons: Political influence and ever changing political environment creates instability and therefore limits career opportunities to certain groups.
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Excellent learning experience(it was a contract
there are many opportunities there, and you learn more about people and your self it's a great place to personal grow and know your surroundings. my relationship with my co- workers is extremely great as we treat each other as family and we share almost the same values. I've learnt that you must not judge a book by its cover e.g if you see someone angry and you start to assume that they're bad people because sometimes that person had just had a bad day. I enjoy typing at work and i guess i was faster more that any co-worker the most challenging aspect of the job is when your co-worker under performed that will also affect your performance so you have to help your co=worker and leave your work for a moment
Pros: great opportunities
Cons: it was just a contract
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