Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Customer focused
I was previously based in a walk in centre, customer facing at all times reading to serve customers with whatever they needed.from understanding how they are billed to meeting special requests. I have learned that dealing with customers angry ones friendly ones whatever their mood it is never personal the customer has come there for help and to seek understanding due being misled by someone else...i enjoyed the nature, culture and diversity of every individual i worked with no matter what we were experiencing as a group we always found a means to shift our focus back to the customer and why we were there in the first place.the most challenging aspects in the telecommunications industry is to have each customer wow (walk-out-working) more so if what the customer needs or is having difficulty with can not be dealt with at store level...meaning support departments have not always helped and make facing a customer extreamly difficult.
Pros: Extensive training we get as technology advances
Cons: Our salaries do not match our effort nor does it compensate for thr high pressure environments we work in and all the time we spend at work.
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Quick learner
Work with a lot people everyday who obviously come with different issues . It requires me troubleshoot in different ways and with that you also learn as you go as well . For instance dealing with an issue you haven't faced you'd try solve it by trying various things so when you actually do get it sorted out it serves as a learning curve and future ref you'd know what do in that particular instance .. You get difficult customers over aswell so I made it my job to try calm down the client and help them to the best of my ability . Its always refreshing to get those friendly customers who appreciate my service that's always nice .. I enjoy working with my colleges aswe Because they help out when they have to good thing about having a team is that we learn from each other
Pros: The most rewarding I'd say is dealing with customers and learning how to handle them... In every industry I'd say you work with customers and you need to know your customers
Cons: Honestly there wasn't much growth in the company .
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I have grown to be a good consult for every issue regarding the field I'm in to.
For the years I've been working, I've learnt a lot and I can confidently say that I am well equipped and can work under any environment regarding the my position and I've made great relationship with my colleagues and customers
Pros: enables you to know everything about telecommunications not only information and technology
Cons: working on holidays and long hours
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Excellent learning curve
I am Tshepang Luka, an extrovert which developed his self confidence through the energies of assisting others to find happiness in life. I am always eager to learn new knowledge as it increases my confidence which therefor allows me to maintain positivity and pollute my environment with positiveness through helping and also satisfying the comfort of responsibility which then creates reliability. In simple terms, I would describe myself as a young man which looks forward to learning new things while making other's lives easier using the knowledge I have learned. I strive to leave positive prints wherever I step foot.
Pros: Great opportunity to indulge in different obstacles that can grow my knowledge in different sources to satisfy the interests of customers
Cons: Long working hours
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Excellent learning curve
Typical work day consists of 8 working hours assisting walk in clients as best you can. Not being based in a centralized location can be very frustrating in terms of travelling costs and budgeting. An updated database of all information regarding the telecommunications and technology market should be accessible and updated at all times in line with the developments of these industries. Working for this company has however groomed me as an employee and person, i have matured a lot in dealing with different types of frustrated clients to the best of my ability. I enjoyed the new devices that hit the market every other month, the interaction and excitement with the clients about these devices, troubleshooting issues successfully and a happy client exiting the premises happy and satisfied with the service i rendered. The most challenging aspects of my job was the out of date and inaccessible database, unavailable management, lack of sympathy by management, failure to recognize. and reward excellent work
Pros: Extensive Customer care skills
Cons: Long hours, no bonuses
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Excellent learning curve
I am Tshepang Luka, an extrovert which developed his self confidence through the energies of assisting others to find happiness in life. I am always eager to learn new knowledge as it increases my confidence which therefor allows me to maintain positivity and pollute my environment with positiveness through helping and also satisfying the comfort of responsibility which then creates reliability. In simple terms, I would describe myself as a young man which looks forward to learning new things while making other's lives easier using the knowledge I have learned. I strive to leave positive prints wherever I step foot.
Pros: Great opportunity to indulge in different obstacles that can grow my knowledge in different sources to satisfy the interests of customers
Cons: Long working hours
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Entry level job gaining experience and learning different outcomes.
Typical day at work is to assist my co-workers with processing of applications crm support the after assisting clients with first time setup of their purchased devices (laptops/cellphone/router) and after sale support. I have learnt to be patient and understanding as each client is different and all have different needs and attitude. I enjoy experiencing that first time joy when a client gets a service/device they wanted or needed.
Pros: Great place to learn.
Cons: Working weekends and public holidays
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Excellent
I am a very hard working person and I adapt as fast as I can. With my company I learned a lot more about delivering to the customers and giving a positive result
Pros: Learning curve
Cons: Lack of transport
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Review of my daily tasks
Typical work day consists of monitoring Turnaround Reports in order to meet SLA,daily checkins with staff and colleagues,distribution of workloads and ensuring that our Turnaround time on repairs,queries and escalations are resolved timeously.I have an exclennet relationship with my co-workers and we have respect for each other.I enjoy the satisfaction of completing tasks and difficult queries and issues as well as the satisfaction of knowing that my staff have been trained well and are able to process any instructions received from me to the best of their ability.The most challenging aspect of this job is that the challenges are few and far between,I would have liked to take on new challenges which I know I will excel at.
Pros: Satisfaction of getting to achieve and exceed our targets
Cons: no real challenges
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Skill programme hosted employed by Centerfield Software.
I would like to think I learned a lot ever since I enrolled in a skill programme hosted by Centerfield Software. I had a broad view on how I look at technology specifically computer, I now know how the computer operates and how the fix the hardware side of computer. I can say I am well groomed technician lookin for permanet employement related to my resume. I can start immediately Please consider my application.
Pros: I value team work, I believe it can bring a strong track of achievement within the company. I try to proffessional by all means. I am a keen learner and communicated with people and quick in solving problems and coming up with solutions.
Cons: I tend to spend more time doing the work and achieving the goal. I sacrifice not to go lunch in order to meet the dateline.
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