Overall

Promotion

Salary

Work/life balance

Culture

Leadership

Achievement Awards Group Reviews

 

Great learning experience

It is a great place to learn about the Call Centre industry and it has provided me with experience. I have started from the bottom and worked my way up. A typical day is interacting with the clients and solving queries, working in a Call Centre can be stressful but with the Colleagues that I have they make it easy. I have learnt a lot of things but the most thing I have learnt is how to deal with irate clients and how to take escalations. Inter acting with my colleagues is one of the most things I enjoy about my work. The most challenging aspect is trying to explain to a member who is rude and does not want to give a chance to speak. I have learnt a lot and have proved myself many times.

Pros: Learning how to deal with irate clients
Cons: Few promotions

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Good Learning Curve

Challenging - Good learning curve New Technologies - AWS Analytics - Cluvio and stitch I enjoy integration with third party application o our platforms

Pros: Working with Variety of clients
Cons: Long Hours

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Excellent learning curve

I am a call center agent (I worked there) the Vibe was good. Company has potential but not for further growth. Its time to move on as I want to do admin work and not do Call center work. My relationship with my co workers was great I learnt how to have more patience.

Pros: Great promotion
Cons: Good working hours (Maybe weekends)

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Good opportunity

I've learnt a lot and will always be grateful for the knowledge shared. Good company however growth I'd not really in the books. Perhaps more needs to be put into development plans and using and grooming resources at the companies didposal.

Pros: Great opportunity
Cons: Very little growth

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E

Managing inbound and making outbound calls. Providing exceptional customer service to customers with regards to their points. Explanation of how customers collect their points on the programme. Assisting customers to place merchandise and voucher orders using their points. Assisting customers to redeem their points via the various channels website, ussd, telephone,fax and email. Assisting customers with after sales queries delivery, repairs,short despatches and escalating to relevant department on behalf of the customer. Assisting customers with travel enquiries and escalating to relevant department for bookings and reservation requests.

Pros: Great opportunity for promotion
Cons: No medical aid for entry level jobs

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Always helpful, motivational and honest.

I enjoy working by myself and with my team. I am ways willing to help and I ensure that tasks are completed correctly and on time for the day. I am very friendly and I am able to fit into any working environment. I take pride in my work at all times and make sure that everything is manageable. I love to make those around me smile and to create a meaningful and motivational relationship. Trust and honesty plays a vital role in the workplace and should always be adhered too. I am not one to stay out of work. I am punctual at all times and always respect those around me.

Pros: Promotions
Cons: Nepotism

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