Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Good learning curve
We had a good working relationship with co-workers, the most challenging aspect of the job is to face angry customers, what i enjoy the most is to get a new task everyday
Pros: Great opportunity for Promotion
Cons: Normal working hours
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Excellent
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Pros: promotion
Cons: safety
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Ups and downs
Its challenging in the morning but as the day progresses its just quiet which makes a day drag. I work well with my colleagues and of course there are times of downs like any other family but there are ups too. I've learned how to be balanced. I enjoy interacting with the co-workers as more often than not one speaks with people one has never seen. What is challenging is having to deal with escalations which you have no power to resolve and solemnly have to rely on someone else and if the resources aren't enough its just a constant struggle.
Pros: Courses are provided
Cons: But they get you anywhere within the company
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Patience Pays Off
I started working for Telkom in 2016 may.I was appointed as an intern,where our mentor is grooming us with different skills.I love working for telkom because I am becoming creative each day,I know how to work with most personalities.I enjoy working with my team because with them I learn many things everyday.
Pros: Growing careerwise
Cons: Having to put up with lazy people
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Alot of experience gained
A typical work day: * early morning stock take *processing of mobile sales *assisting customers with queries * afternoon cash up of daily sales Relationship with co-workers * we have a good relationship...we work strong as a team and help each other out when help is needed... * I've learnt a lot in the time that I've worked at Telkom such networking to get sales , meeting new people while doing on the road promotions...visiting factories and massive companies explaining how good Telkom is and how it can benefit our customers. A our store ( Stanger ) we are a very small team but working together put us second in the country for our mobile sales... If requested proof of my sales and feed back from customers can be provided as a reference of my excellent customer service. The biggest challenge I face here is being new and the youngest...but through my hard work I've built up my own client base and I carry the bulk target of the Stanger Mobile sales.
Pros: commission paid daily for certain devices sold
Cons: Travelling...as I reside at Verulam in Durban...travelling 198kms daily is costing me to much
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Why it is my company a great employer
It is fulfilling, challenging with different avenues to develop and grow oneself. Solving problems daily regarding Service level agreements, processes to be satisfied and adhered to. Sub-ordinates with both personal and work related issues to balance. Learnt that work evolves and not static as per project including people trying to circumvent procedures, not working according to set rules and regulations. As for the people working according to SLA, it is fulfilling and satisfying to learn, grow relationships, it is most enjoyable and worthwhile the effort to keep working in this environment.
Pros: Satisfaction upon completeion of a project from start to finish
Cons: Disregard of rules and regulations delibarately by other role players in the value chain
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Stay focus when working under pressure.
I am quick learner and I believe in a team work. even if i find something irritating.I try to avoid it unless it personally affects me. I am a very calm person and focused on multi tasking while being patient.
Pros: I am looking foe better opportunities along the bussines
Cons: I am willing to work long hours eg. 10 hours per day
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Learnt alot in the technical enviroment that can carried out in other companies and daily lifes
working in an enviroment , not just taken has a job, this needs to something we look forward to on a daily basis and strive to fill all duties and tasks given throw out my work we learn that we need too make things a task and be the best at it at all time make sure tasks are done to perfection
Pros: make your envrioment like your home be happy
Cons: the long hours we work without stress shows we love our jobs
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I am a driven individual .
I enjoy getting challenges at work and mostly dealing with the change with my team so we can point the different ideas. My work day start at 8am to 5pm i work as and Admin consultant I was promoted due to my hard work and determination. I started as a call centre agent assisting customers with best customer service and within 6 months was promoted. I log fault via emails and technical support via emails and admin duties. My relationship with my co-worker is good because i go to them for advise and they come to me you can say i am a bubbly person. I have learned that if you love something you must do your level best to prove that particular thing is best for you. I enjoy reading and love being around people who have fun and also brains. The most challenge of my job is when the customer does not understand what you have emailed and you have to phone them in order to understand.
Pros: Enjoy communication with people and getting the best result with my assistant.
Cons: Need better income and gain more experience.
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Allways learn never give up
I had started my carer in the banking environment and progresses to my current job at Telekom Tech support manger where i manage over 13 different personalities doing their jobs which include remote troubleshooting customer care and escalations to me assigning technicians,on my side i deal with the the company reports rectify errors ,do escalations,constant up skilling my staff on systems and new products,reporting to directors and sector operations mangers on progress reports.i do presentations with relevant stats to stakeholders
Pros: looking to build a carrer i enjoy
Cons: people not willing to learn
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