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Telkom Reviews

 

Excellent customer service

I am hard working person, with Telephone techniques and Customer service experience. I have Business Management and Administration Diploma certificate, I have Matric certificate. I was working for Telkom as International operator my duties where : Helping customer for international enquiries, Conneting Confrences calls, Creating World call cards, helping with Worldcall enquiries, International tarrifs, Connect call internationall. I am excellent person and andidate for customer service, looking forward to hear from you soon, you can contact via Email and call but preference is email for interviews. Regards J.Feni

Pros: challenging aspect of job,not happy place to work
Cons: over load of work due to lack of staff

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Functional Skills

Company: Telkom SA (NNOC SC & A) Job Title : OPS Specialist (Network Dispatch) Job Description: Core Description Do value chain analysis to monitor efficiency of Dispatch operations by identifying deviations and implementing proposed solutions. Core Competencies Fault finding procedures, Network Layout, Network Management systems, Technical Infrastructure, Telkom Policies, Telkom Procedures. Functional Skills Analytical, Coaching, Communication, Controlling Techniques, Coordinating Techniques, Planning, Problem Solving, Report Writing Techniques, System Thinking, Telephone Etiquette, Computer Literacy, Organizing, Coordinating, Leading. Attitudes/ Leadership Competencies Committed, Initiative, Adherence to Telkom procedures and policies, Punctual, Team Player, Innovative.

Pros: Attitudes/ Leadership Competencies
Cons: Attitudes/ Leadership Competencies

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I play an important role regarding operational governance

I work within a defined operating model across a matrix including internal and external stakeholders. Contract Management and SLM is a daily operation including resource enabling and budget management

Pros: The environment is dynamic
Cons: The constant changes creates delays in implementing standard operating procedures

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Good customer service

I am dedicated, willing to learn.team player.hard worker, time keeper.willing to relocate.telephone skills.good troubleshooting. Installation of software. Configuration or router and internet

Pros: Great opportunity for Information Technology
Cons: Long hours

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Good learning curve

We had a good working relationship with co-workers, the most challenging aspect of the job is to face angry customers, what i enjoy the most is to get a new task everyday

Pros: Great opportunity for Promotion
Cons: Normal working hours

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I've learnt a lot from my previous experiences.

I have customer service experience. Did sales for jewellery shops , did promos work and previously worked at Telkom store . I volunteerialy worked as an awareness coach , drug and alcohol awareness. I'm an currently looking for a new venture to grow as an individual and learn more things.

Pros: Great customer service, learn to adapt to helping people and putting customers first
Cons: Worked retail hours

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Alot of experience gained

A typical work day: * early morning stock take *processing of mobile sales *assisting customers with queries * afternoon cash up of daily sales Relationship with co-workers * we have a good relationship...we work strong as a team and help each other out when help is needed... * I've learnt a lot in the time that I've worked at Telkom such networking to get sales , meeting new people while doing on the road promotions...visiting factories and massive companies explaining how good Telkom is and how it can benefit our customers. A our store ( Stanger ) we are a very small team but working together put us second in the country for our mobile sales... If requested proof of my sales and feed back from customers can be provided as a reference of my excellent customer service. The biggest challenge I face here is being new and the youngest...but through my hard work I've built up my own client base and I carry the bulk target of the Stanger Mobile sales.

Pros: commission paid daily for certain devices sold
Cons: Travelling...as I reside at Verulam in Durban...travelling 198kms daily is costing me to much

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Great customer experience

I have been with the company for nine years and worked 3 different departments,it was exciting working with people who are determined to give great service to customers and the environment was to die for

Pros: Great benefits
Cons: No growth

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Awesome working environment bubbly ,friendly service center

I was very happy working in tell on because u meet h New people everyday and u learn New products and services as well the company is awesome just as a contract worker for 4 years is just to long I want something permanent and I want to grow in the company.I am very hard worker and a team player love to work with people and love the customer service industry I love to gave back to people it's a passion of mine

Pros: Want to grow and need a fixed position
Cons: Long working hours

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I learnt a lot about customer service at Telkom ,

Telkom has been been a good company to work for the 16 years service. Amongst many administration tasks we provide quotations ,market Telkom products,all PABX related services ,voice ,data and Mobile offers and attending to all telecommunications related queries and Marketing campaigns and planning thereof and making sure that the customer is always satisfied.

Pros: Great employee benefits
Cons: Challenges of job cutting

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