Overall
Promotion
Salary
Work/life balance
Culture
Leadership
My Experience in the Banking Sector
I work from 7:30am till 4:00pm Monday to Friday I work with Attorneys, Branch Network and Business Suites (sending out instructions for the Registration and Cancellation of Bonds documents) I have a family here at Standard Bank, that's how I see my colleagues, we work well together. Over the 7 years i have learnt a lot about the Business/Banking Environment: Customer first, the importance of time management, loyalty, integrity, communication and always giving feedback to our customers, doing things right the first time (Accuracy) and loving what you do (enjoying my work) I have the fact that my job keeps me on my toes and that i learn something new everyday. Meeting turn around times and making sure that the customer is happy is the toughest challenge but it is done as expected and more.
Pros: Moving around the department and learn so many other duties in Collateral.
Cons: Working during my lunch breaks and Saturdays to meet turn times and complete all my duties in time.
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Excellent learning curve
It is a oppertunity for me to Showcase my skills and expertise. I have extensive knowledge in leading a team to achieve optimal performance. I used to do improvement projects to enhance processes.
Pros: Great Oppertunity to showcase my skills
Cons: long working hours
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Working in the front desk is very interesting, but at first it was very difficult as people come with diferent problems at bank some for loarns, some to claim their funeral policies but now its very easy for me to work with difference clients with differents moods, and for staff members its very nice and easy working with them
Pros: Standard bank
Cons: short time
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SAP HR system
I am not a person who is influenced by personal feelings or opinions and do not discriminate other people. I am passionate and just open-minded and willing to learn more. I am reserved person and willing to assist others when needed. I am a team player and able to work under pressure. I am willing to learn more in order to better myself and others. I have worked very hard through my years and during the process of system changing. I enjoy a challenge and growth within myself. Being able to deal with difficult customers every day and it is challenging and a person can grow herself during that process on how to handle difficult customers. I am patient and willing to understand what are their needs.
Pros: I will be bring the skills and knowledge that that I have achieved through out the years of my experience
Cons: normal hours
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Good Exposure
Heavily involved in mapping, implementing and improving processes in my department. Also act as project manager in some cases and ensure that projects are implemented timely.
Pros: Exposure and an opportunity to move to other departments
Cons: Lack of growth
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Learning Curve.
A typical day at Standard Bank is constantly trying to get hold of clients and offer products such as transactional accounts, investment and personal loans. I get along with my team as we try to help each other in difficult situations such as no positive contact with clients and over coming the outlines Quality Assurance which is difficult. I have learnt how to change my sales approach as money is a highly sensitive and over come objectives of clients not wanting the product you are offering. I enjoy client interaction as I can meet the level of the customer almost on all my calls. My challenge is Quality Assurance as the human level becomes almost non existent as you constantly have to be clear on what you are conversating with the client.
Pros: Sales
Cons: Repetitive leads are received
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Excellent oportunities for growth and development
Dynamic, innovative and energetic self-driven team player Very good communication skills both written and verbal, very passionate about sales and customer service. Very friendly, tolerant and empathetic when dealing with customers as well as staff. Dealing with people is my passion.
Pros: Great benefits and oportunities
Cons: Long working hours, as I worked in a platinum mall.
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Great opportunity to learn traditional marketing
The overall scope required one to managed multiple portfolios, which required strong planning and project management skills. Team work is also vital not only from a point picking each others brains for creative ideas, but also as a support base should you need help in a particular portfolio or an event for that portfolio. A good relationship with business is also very key in terms of establishing trust, which includes showing understanding for their clients and product offering. The greatest challenge is ensuring that delivery for all your key portfolios is met and executed on time.
Pros: Great learning curve
Cons: The red tape sometimes resulted in us missing an opportunity in the market to a competitor
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Good organisation to work for
Challenging but exciting,each day is different from any other day.People are engaged,I enjoyed solving my customer's problems, both internal and external, it made me felt like I added value and made a difference in some else's life.
Pros: Great opportunity to advance within the organisation
Cons: Work/person life balance is nonexist
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My Experience
During my tenure I have developed exceptional negotiating and analytical skills. I have a demonstrated ability to work collegially with leaders across business units and lines of business. I have experience in both Rehabilitation and Recoveries and work across products with in depth knowledge of banking products and procedures.
Pros: Customer rentention, handling customer queries in fastest turnaround time effectively (24hrs).
Cons: No cons
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