Overall
Promotion
Salary
Work/life balance
Culture
Leadership
My Experience in the Banking Sector
I work from 7:30am till 4:00pm Monday to Friday I work with Attorneys, Branch Network and Business Suites (sending out instructions for the Registration and Cancellation of Bonds documents) I have a family here at Standard Bank, that's how I see my colleagues, we work well together. Over the 7 years i have learnt a lot about the Business/Banking Environment: Customer first, the importance of time management, loyalty, integrity, communication and always giving feedback to our customers, doing things right the first time (Accuracy) and loving what you do (enjoying my work) I have the fact that my job keeps me on my toes and that i learn something new everyday. Meeting turn around times and making sure that the customer is happy is the toughest challenge but it is done as expected and more.
Pros: Moving around the department and learn so many other duties in Collateral.
Cons: Working during my lunch breaks and Saturdays to meet turn times and complete all my duties in time.
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Customer contanct center for vehicle and asset finance
A Typical day a work is with the operating hours of 08:00 to 17:30 from Monday to Friday and from 08:00 to 12:00 on Saturdays. Each consultant handles a minimum of at least 80 calls a day with is often higher due to a high call volume for dealerships. The most challenging aspect about our job is when procedure has a negative impact on customer experience and satisfaction. It becomes a challenge when some task which can be performed immediately to help the customer are not allowed be done as it does not follow specific procedure which delays the outcome of the clients request.My relationship with my co-workers is great because of the corporate culture instilled into us from the 1st day we join the company. What i have enjoyed most is the ability to effect positive change in the banks belief in the eyes of our client through excellent customer experience .
Pros: Great opportunities for progress into other asspecting of the banikg sector
Cons: fixed term non renewable contarcts
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Well trained
I am a team player. I am involved and strive to make a meaningful contribution. I am trustworthy; I hold myself and others accountable to the Organisation values. I am focused on achieving my performance objectives.
Pros: Opportunity to grow
Cons: Hard worker
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Great opportunity to learn traditional marketing
The overall scope required one to managed multiple portfolios, which required strong planning and project management skills. Team work is also vital not only from a point picking each others brains for creative ideas, but also as a support base should you need help in a particular portfolio or an event for that portfolio. A good relationship with business is also very key in terms of establishing trust, which includes showing understanding for their clients and product offering. The greatest challenge is ensuring that delivery for all your key portfolios is met and executed on time.
Pros: Great learning curve
Cons: The red tape sometimes resulted in us missing an opportunity in the market to a competitor
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Top perfomer
Long hours to meet customers expectations, dealing with complex complaints from high profile clients, Sales targets pressure, people working with me are different however I have learnt to deal with them individually and Leading a team of different personality. Staff discount
Pros: staff rate
Cons: Long hours
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Work with queries from the S.A Reserve Bank
My current company consists of a team of highly motivated and professional group. We dedicate lots of time, energy and expertise to complete our project. The most challenging aspect has been to solve all the abnormalities with efficiency and submit to the S.A Reserve Bank with meeting the deadline.
Pros: able to generate ideas and find suitable ways to solve queries
Cons: clients not always easy to deal with so we have to exercise the utmost care
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Excellent oportunities for growth and development
Dynamic, innovative and energetic self-driven team player Very good communication skills both written and verbal, very passionate about sales and customer service. Very friendly, tolerant and empathetic when dealing with customers as well as staff. Dealing with people is my passion.
Pros: Great benefits and oportunities
Cons: Long working hours, as I worked in a platinum mall.
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Fast learner and very good with numbers
Enjoy working with numbers and team , learned how to deal with difficult customers ,respecting each other always keeps the relationship in the good state
Pros: Learned how to work with different people
Cons: Always willing to work long hours if it requested for instead short staffed, meeting dead lines and pushing work .
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Excellent Learning Curve
I enjoy working with people henceforth I have a passion of working with people, I prefer working and resolving enquiries rather killing the long queues than to sit in with people whole day, I enjoy working with fast paced team always strategizing, how I deal with unresolved enquries is to ensure the client leaves with a smile irrespective if the query is yet resolved or not. What's more challenging is when a client doesn't give you a chance to explain the matter regarding their enquiry. A typical working will be a busy day maybe systems being offline or rather if not feeling well only.
Pros: Great opportunity to liaise with clients.
Cons: Long working hours
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Excellent learning curve
I have learnt to multitask. My colleagues are friendly. It's the same thing daily. Get to work assist customers telephony then leave. I have also learnt to be a fast learner. Learn a lot of things in a little time.
Pros: Working short hours
Cons: No growth opportunity
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