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Leadership

MTN Reviews

 

Good learning curve

I read about the advertised position of ATM Technician with interest and enclose my CV for your consideration. You will see that I have six months of experience of providing IT helpdesk support for MTN Company. During that time, I have spent time dealing with more complex complaints and am proud to say that I have an excellent record in resolving them successfully. I routinely cover enquiries and problems in relation to hardware, software, peripherals, email accounts and internet connections. I believe that I have the ideal combination of technical expertise and customer service skills to fulfil the requirements of the post. I am able to build positive customer relationships, focus on positive outcomes and operate efficiently within a command centre environment. I am passionate about technology and am always keen to learn more. I would be delighted to attend for interview and look forward to hearing from you. Thank you for your consideration. Yours sincerely Tsholofelo Phele

Pros: great opportunities
Cons: long working hours

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Excellent learning curve and growth

There are different challenges within the work place but these changes helped me to grow and learn more about different departments, the co-workers are very friendly and assisting when help is needed, I have learned that working together is the key to growth and to excel, the most challenging aspect of the job is knowing more about every department that is within MTN and how they work.

Pros: Learning how to work under pressure
Cons: High call volumes on bill run dates and debit dates

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Excellent working experience

I was an experience and a good one working for MTN i have learnt a lot, wotking with many people i have learn how to live with them.. Sloving problems and provide information where is needed in time

Pros: Great opportunity to grow my career
Cons: Long late hours

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Great working experience

Its a great platform for customer experience great working environment, a stepping stone and a growing platform. I have learnt to be patient and understanding. I have learnt to control my emotions for not every customer is polite. I am calm . I enjoyed working with the team, had a strongest team and I also had to be independent.

Pros: great platform to start a carrier if you are customer oriantated
Cons: long working hours and working on sundays and holidays

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Excellent experience

I'm young full of energy, hard worker.I am able to work under pressure. I am willing to succeed even if it means putting extra effort, possess leadership qualities and can work well with other people, I am disciplined, assertive, not easily intimidated and have the ability to communicate well.

Pros: Great for sales
Cons: 9-5 p.m

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Easily works in a team or alone and adapts to different working conditions.

No day is the same as the previous day. I've learnt to be cool under pressure and not to be scared to make descisions as neccessary. I've learnt that you must have a good team working with you, no man is an island. Give challenges the time they deserve so that you can overcome them. Working with people from other OPCOs makes you appreciate the different cultures and personalities. Sometime it seems you're taking to people from a different company.

Pros: great environment to know yourself better
Cons: can burn out from the challenges if you don't take care of yourself

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Gained great working experience

In my 10 years employeed by Mtn i have moulded lives of about 100+ agents in terms of coaching, mentoring & supporting as i supervised a team of about 12-15 agents at a time..Feiendships were formed as we were a team within our managers teams and i learned different management styles from each of them, which has helped me grow as an individual.

Pros: Great KPI structures,excellent working culture,
Cons: Working weekends and public holiday, No growth within my department

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Well adopted in the IT project management world with excellent feedback skills to stakeholders.

I am currently on contract with MTN working on a Oracle implementation. I have learnt a new skill in managing Oracle to African Countries. The most enjoyable part was the success in analyzing business processes for business. A typical work day would start at 7h00 with admin including emails, reading reports and preparing for meetings. Feedback from Team leaders and attending test sessions. Afternoon sessions included more admin and preparing of status reports. Most challenging part of the position was to keep employees motivated while they were not sure if their contracts will be renewed.

Pros: Great company with a fantastic team.
Cons: Currently budgets are not being approved for the project and contracts are difficult to renew.

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Committed to the success of the business

I create a working environment for the teams to develop and realize their full potential. I apply situational leadership in all situations. Importantly as well is to focus the business towards customer centric culture in order to ensure customer loyalty. Bottom line management is the thrust of my business approach through cost management interventions. what I like most about my job is to employee engagement in order to find continuous improvement solutions for the business. I will interacting with the board in order to ensure that shareholder expectations are met.

Pros: none
Cons: company sustainability

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I have completed a BCom Hons Business informatics and also Information Management with the UP

I consider myself to be a hardworking, ambitious, motivated, innovative and enthusiastic person who is a team worker and can work as an individual and also as a team member depending on the task at hand, I believe that I will be valuable to the company.

Pros: Great opportunity and diverse culture and environment
Cons: Lack of growth

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