Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Excellent learning curve
I have learned to work as team Excellent in customer service Work perfectly also as an individual Excellent computer skills Phones etiquette Attention to detail Work well under pressure
Pros: great opportunity for promotion
Cons: long working hours
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Good learning skills and curve
A very interesting environment to work with since there are a lot of people sharing ideas and views about work. The relationship i have with co-workers is very good because we help each other in other to archive our goals workwise.I have learnt a lot like good communication skills,working in a team and networking.I enjoy most to assist customers and when they happy.Most challenging aspects is when the system is offline and we are unable to assist customers in time.
Pros: There is an opportunity for growth in the company, since we have access to applying within the company.
Cons: Working on weekends and holidays.
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Hardworking, attention to delails and very analytical
Compile Monthly Courier Billing Reconciliation of more than R10 Million Send Sales Report on a Monthly Basis For Forecasting Send Month End Reports to Senior Managers Send monthly claims for losses to Finance department Deal with all courier queries from all the channels daily All theft and insurance claims to be initiated Create an effective filling system for all Local and national distribution administrative Monitor and ensure all collections are done on time Ensure prompt handset replacement to customer Follow up with the relevant people to ensure the customer is happy and the back end processes are done effectively and within TAT Validate all the returns and deliveries and do the delivery and return analysis on a monthly basis. Create an effective filling system for all Insurance and Theft claims administrative work To effectively and efficiently manage and reconcile the National Distribution Account and implement cost savings initiatives
Pros: yes
Cons: 8-18
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Career opportunity
it's a good way to communicate with different people. A very fast paced environment. It gives you an ability to have team work and share idea or information. I learned how to be patient while I think on my feet and to type fast. Having to work with all type of people was the most enjoyable part and having average handling time was challenging.
Pros: Opportunity growth
Cons: shifts
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Very good job opportunities
I would like to get more experience on other companies and other knowledge regarding other responsibilities regarding customer service. I have been working at the mtn call centre for over 3 years now and I have learnt so much regarding customers satisfaction. I have also had to deal with irate customers and that actually improved me for the next customer because I then learnt alot and improved too. It has been great working at the call centre and I have enjoyed most of it.
Pros: Great knowledge gathering and more experience.
Cons: When dealing with irate customers over 9 hours a day
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Good Customer Service
I am an energetic, dedicated, organized and methodical individual. I have good interpersonal skills. I am an excellent team worker and I am keen to learn and develop new skills. I am reliable, dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done.
Pros: typing
Cons: working long hours
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Managed to learn to write specs
MTN is a good company, has a lot of career opportunities. They do their best yo put employees 1st. They have managed in other areas to do just that. They need to do lore in call center those are the guys that represents MTN. If the tenure us constantly changing then it shows there are gaps to be filled.
Pros: Growth
Cons: Slow to change
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Passionate, excellent interpersonal skills and technical knowledge
SUMMARY I’m an experienced IT Enterprise Engineer with over 18 years in different sectors of the economy specializing in UNIX Enterprise support on high-end and midrange infrastructure. The broad knowledge and experience I have gained throughout my career have provided me with a set of skills that I believe will be an asset to any company. I am certified in TOGAF 9.1, ITIL v3 Foundation, IBM AIX v7.1, HPUX CSE in Mission Critical systems and these have equipped me with the necessary skills and Architecture knowledge to manage any UNIX Enterprise platforms on a day-to-day basis. I have been involved in major corporate projects at a technical level and through these I have enhanced my technical abilities. I
Pros: passion, excellent interpersonal skills andtechnical knowledge
Cons: Documenting
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Devolpement
To continuously grow and further my chosen career to management or executive level. A committed individual dedicated and eager to study, learn and equip myself to reach the highest level of my selected career. I’m a self-motivated individual who enjoys challenges and working with diverse group of people
Pros: Growth
Cons: No stability
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I am a dedicated ver hard working individual .
I am very dedicated person who enjoy new challenges on a daily basis, my day it is fulfilled when I know that I have assisted a customer with the challenges that has been going on for a long time. I have a good personality and I enjoy creating a favorable environment for people I am working with and the people which I interact with daily. What I have learned when working with people mostly is listing skill which very important when working with customers; patience and working efficiency. I enjoy and love working with people. The most challenging part of my job is to not have enough resources to be able to complete my task.
Pros: To be able work with poeple and technolog at the same time and learning eveyday
Cons: long hours
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