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Leadership

EXL Reviews

 

Best training and academy

Working at EXL has given me an opportunity to understand as well as implement what I had known and been taught as great customer service. I work in environment that takes the security and protection of its customers seriously because it deals with insurance. The working environment is friendly and ideal to employees and the natural environment as it is a Green building, it has a gym facility and a subsidized meal service. There are growth opportunities and employees are recognized and rewarded for excellent etiquette. I enjoy the work I do as well as the people I work with.

Pros: Surplus of growth opportunities
Cons: Its an offshore company, the shifts can be tiring.

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World class customer care

I am a leader cause I am normally appointed to take care of my team when my manager needs someone to. I have earn this right because I know my product very well and have exceed my requirements for targets for the entire period I have been working at my current company.

Pros: Self managing, clear objective, transparency
Cons: Slow growth

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Experience at work

Nb unable to see the text that I am writing now, not sure if it is a software issue or issue with my device. I will attempt to still write a review of my current employee. My typical day would start with investigating any complaints that was assigned to me from my manager. Once completed I would then call the customer back to provide them with feedback and a resolution and or outcome of the complaint. My relationship with my co-workers I would describe as good and well balanced as I have made some new friends also at my current place of work. Working at my current employee I have learn a lot about the short term insurance industry and Aalto about importance of protecting customers information. The most enjoyable part of my job is that eureka moment when I do my investigations for the customers concerns . Most challenging aspect would be the fact that some time I I'm required to liaise with different departments within the business and this at times could take a big chunk of my time

Pros: Work culture, and great developmental opportunities
Cons: Management styles

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Great working environment

My job has taught me alot such as the importance of different types of clients different insurance companies, how to work with different types of clients on a daily basis and different personalities I love what I do because I love working with people and having to be competitive target driven. The most challenging thing about my job is not knowing what the next client needs assistance with it's like a mistery but also always making sure you help that client to the best of your ability and get it done.

Pros: Working with people and helping people to the best of your ability
Cons: Hours are fine just getting home very late after your shift

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Excellent earning

Exl insurance campaign is a night shift campaign. Very serious health and safery, good incentives with a very strict environment. We focus on new Zealand based customers, where the kpis we work towards are quality, heart beat and average handling time. The working hours are intense and demands a disciplined person life.

Pros: Great to earn money
Cons: Challenging working hours

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Great learning curve

A typical workday starts on a late evening until the next morning. So I am still learning to finf the balance between working long night hours and creating family time in my schedule.

Pros: Great opportunity for growth
Cons: Night hours

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Excellent learning curve

I I am a fast learner. Currently a Compliance Officer and doing plenty of admin. I deal with people and Vendors on a basis basis. I have been doing customer service for most of my career and love helping and ensuring that customers are happy and satisfied

Pros: Great company and looks after their staff
Cons: Long and unpredictable working hours

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Great experience for a start up company

Been a learning curve working fro the company. Very interesting in terms of management trying to please clients and employees at the same time as demands differ. New environment fro them so business has not developed culture as of yet as management is from India and different structures are used. I have learnt a lot. Customer service as an experience / journey for the agent adn especially the customer.

Pros: opportunities for growth as company is only 1 year old
Cons: Working hours, unbearable, shifts dont rotate adn we work according to uk times

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Good to gain experience

It's fine if you wanting to gain experience but it's is not a forever home This company is good at creating the family type of environment how wever they can also over promise and under deliver

Pros: Gaining experience
Cons: Lack of communication

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Training 30 - 50 New Hires

Growth comes in many forms. Deadlines are important and to set clear expectations around them. Communication is always key. I Enjoy training the client product the mist and coaching our new hires along the development and journey. Mist challenging would be handling 30 -50 personalities and still being able to deliver on what is expected.

Pros: Growth
Cons: Only night shift

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