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Excellent learning service
Customer support Officer: Help to troubleshoot customer problems where possible on their Speed Point payment systems; Track and trace transactions done via all VISA & MASTERCARDS Track and trace all Mobile Speed-Points that are being delivered by UTI delivery service.
Pros: great oportunities
Cons: long working hurs
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Excellent learning curve
Customer support Officer: Help to troubleshoot customer problems where possible on their Speed Point payment systems; Track and trace transactions done via all VISA & MASTERCARDS Track and trace all Mobile Speed-Points that are being delivered by UTI delivery service. Represented the bank at the check processing center. Oversaw the control of cash flow and bank keys. Data entry, maintaining customer databases and logging calls; Tracked customer experience metrics and ensured that customers received excellent service Provided all customers with a great customer experience by listening, answering their questions and setting up appointments when needed. Effectively managed time to improve overall customer experience Liaised with sales and marketing departments to provide customer trends and reports Effectively used in-house Customer Relationship Management software to serve customers better and faster with minimal errors
Pros: great oportunities
Cons: long working hurs
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- As long as i do not work o weekends or public holidays. I am whilling to work flexible hours depending on work overload. -I am an easy to work with individual. -I had an excellent professional relationship with my co workers, which gelled quite nicely with the company environment. People assisted one another. We worked as a team to solve problems and learned new skills to reach our team objectives. I made some good friends for life, who today can vouch for me on a professional basis.“ - I enjoy working in a good collective working environment.
Pros: Growth within the company
Cons: Working flexible hours
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