i work with customers and mostly my role intails customer service and making sure that the serivice scores are on par based on staff competency,customer value and customer ease.on busy days i also do teller processing of transactions (deposits,withdrawals and transfering of cash between clients accounts. i work well with my collequeas and for a stronger working relationship and improvement we give each other constructive critisism. through out the years ive been with absa i learnt 3 departments work and also do relief as a specialist manager if my manager is not in. i enjoy working in a team and the most cahllenging aspects of my job would be having to please a difficult client especially on things that are beyond the branch level where you cant really say no but have to make ways of assisting.
Pros: working hard to be promoted
Exellent learning curve.
ITS ALWAYS FULL AT WORK WITH QUEUES AND WE ALWAY MANAGE TO HELP ALL OUR CLIENTS THROUGH TEAM WORK.MY WORKING RELATIONSHIP IS WONERFUL WE TRUST EACH OTHE AND HELP EACH OTHER WITH EVERYTHING SO THAT WE CAN ALL ACHIEVE.I HAVE LEANRNED ALOT HOW TO HANDLE IRATE CUSTOMERS AND TO SLOVE QURIES AND TO PUT THE CUSTOMER AT THE CENTRE OF WHAT I DO AND ALWAYS GIVE FEEDBACK.I ENJOY HELPING POPLE THE MOST EXPEACIALLY OUR ELDERLY PEOPLE.MOST CHALLENGING IS COMPLIANCE BECAUSE WE DONT HAVE CONTROL OVER THE COMPLIANCE PART.
Pros: great opportunity for promotion
Cons: working lone hours
I am a hard working individual, has passion for service and delight in good experiences. I have worked different positions as I am multiplied and exceptional performer
Pros: Multi-skilled it's employees
Cons: dealing with i-rate customers
It had been a nice stepping stone. I need to grow now.
Starting in a bank as a teller is such a nice experience because I told my self it was just a stepping stone. I have gained a lot of experience now that I need to go and bring new ideas somewhere else. I like grooming and coaching my team. Most challenging thing is when I cannot meet sales targets.
Pros: There are a lot of trainings.
Cons: Sales target when are not met.
Experience gained at Absa
I have learnt so much to my colleagues how to treat our clients. I have learnt that with positive attitude uyou can go far you just need to be patient and always be polite to our clients. Helping someone save her/his car fulfill me.the most challenging part is when you come across irate client where to his/her account the bank added insurance sometimes I wish I must get csll s like that but it is impossible because clients cancel insurance everyday.
Pros: There is lots of opportunities at absa
Cons: Working normal hours
Very good in learning
Good personality, hard working person who is humble and easy to learn new things. working with a group of people as well as an individual. Good in creating friendship with my co workers.
Pros: growing within the company
Cons: 8 hours
Excellent presentation skills
I am hard worker, with good people skills, I have learnt a lot about banking and its dynamics I enjoy working with people, I get energized by people. Routine gets boring I like to implement new ways of doing things and ensure that they are implemented.
Pros: the company has a potential to grow and therefore their employees will get an opportunity to grow within the company
Cons: Flexi and long hours
People skills and strong communication skills
Leading people people skills good communication skill leadership skills target driven open minded and appreciated open criticism love of learning regardless of where the learning comes from Giving equal opportunity to learn new things value other people opinoin
Pros: opportunity to learn new things
Cons: staff negetive atitude
Good candidate exploring area
Working at absa it's a good experience that any individual who is employed there not who wish to work there would enjoy and learn a lot.one gets to work with different people with great different mindsets and ideas that help in making the business within the company grow bigger and bigger on daily basis.the employees have respect ;integrity,energetic and dedicated to the company and clients and tgsts what I also learnt while still a member of the company. I also enjoyed working teams and assisting each other though one can be challenged ;I always try hard to calm myself and try to find a solution befire i can take any matter further ti seniors when i am challenged with a collegue who does not co operate in team work.
Pros: Well since I was under contract;I didn't get any chance for a permanent job which were not put on advert
Cons: I prefer working hours to keep my work in line
Knowledge leadership and growth
I work well under pressure, my environment is all about sales and there is pressure i work well with my co-workers i am at time in a position where i have to lead the team but in doing so i learn alot from team members. The most challenging part is to be very aware and vigulent for fraudulent clients and money laundering. I ts great to be part of a team that allows you to share ideas and give your opinions. I enjoy meeting different people and giving them excellent serves that makes them come back to the branch, building long term relationships. In saying all that there is days with aggrivated clients due to system issues or incorrect documentation but to keep the client calm and really listen attentively is key.
Pros: If you work hard and prove yourself you are recommended.
Cons: We work corporate hours not really a concern however not much growth in retail for me.
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