Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Daily routine
The day starts with a team huddle were important information is shared. The ban opens at 8H30 and then you need to assist the clients until 15H30. I have a good relationship with my co-workers and get along with everyone. I learnt about what customer service should be and always doing things that are in the best interest of the client. The most challenging aspect of the job is to bring in new business.
Pros: Good income and job security
Cons: working on a saturday
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Transactional fraud officer
The company has challenging aspects in growth , innovation ,. Team spirit .good relation with management and co workers . Ability to grow within the company .
Pros: ability to learn
Cons: working weekends
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Adapt easily to change, willing to learn and grow within the organization
I am currently working for Absa Business Banking as Quality Assurance. I conduct quality check on opening documents that involve complex structures, I am very analytic, adhere to company policies and procedures. I have +5 years experience I also conduct training to my colleagues who need training and Bankers.
Pros: I enjoy learning new things and sharing the knowledge to my fellow colleagues. Transferring of knowledge is what I’m passionate about
Cons: Going extra mile to assist where I can is the most important part of my life
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Personal growth in finance department
Working for well known financial company, dealing with small, large and well known companies also book value of more than R10k payment in a day. I haven been in finance for 10 years, at creditors department, local and foreign manual , batch payment, using Sap system. From receiving, validations, payments, follow up, filling and queries. Reconciliation of clients accounts, clearing credit note, follow up on unpaid Invokes. A team player, eager to learn every day an new thing and building a good relationship with co-workers. Taking work seriously go beyond and to do be afraid to change. Dealing with different client, queries and respect all level of clients, as all of them are important to the business and economy.
Pros: Promotioms as personal growrth
Cons: Overtimes on Sunday
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Opportunities for junior staff from Retail to Commercial banking.
Typical work day - Working through operational challenges and clearing path ways for my team. Absa bank is too internally focused and lacks the ability to deliver a holistic client offering. Relationship with co - workers - I maintain a professional relationship and focus on adding value to my team and stakeholders. What you have learnt - Due to the operational challenges collaboration efforts have proven to be great skill to navigate.
Pros: Absa has the ability to produce better results, however the culture does not allow for quicker decision making.
Cons: Local leadership team dis empowered to make decisions with respect to their businesses.
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It had been a nice stepping stone. I need to grow now.
Starting in a bank as a teller is such a nice experience because I told my self it was just a stepping stone. I have gained a lot of experience now that I need to go and bring new ideas somewhere else. I like grooming and coaching my team. Most challenging thing is when I cannot meet sales targets.
Pros: There are a lot of trainings.
Cons: Sales target when are not met.
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When making a complete opposite career choice takes a little time to adjust
Greet team Check diary for changes and prep Meeting attendances Advisor role Risk assessments Engage with relevant co-workers Communicate well with all Project roll out can be a chalenge with external key players
Pros: Promoted often
Cons: Any hours am flexible and adaptable
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EXCELLENT LEARNING
Communication makes everything easier. Schedule periodical calls with my customers to share updates about how things are going and to ask how happy they are with your services on a scale from 1-10, 10 being best. If they do not give me a 10, do not ask why but ask what it would take to make it a 10. If they give me a score of 10, ask what they particularly appreciate.Share new market insights, my opinion on the matter, and opportunities that your clients might not be aware of yet. Generating valuable content shows that you are on top of my game and improves brand awareness. Clients will also be likely to share your content or recommend your services to their connections based on publicly available content.should always strive to be the best company in the market. If people see my business as a leading brand in the market, they are much more likely to stick to me. They have confidence in me because the consensus confirms that they already have one of the best providers
Pros: GREAT OPPORTUNITY FOR PROMOTION
Cons: WILLING TO WORK OVERTIME
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Performance management
I have good organization skills and work well under pressure. I am a team player with the ability to communicate verbally at all levels, with the main objective being customer care & service. I have a real talent for dealing with people and I am always eager and willing to learn. Taking the initiative when faced with different challenges is one of my strong character traits. . I want to assure you of my definite interest in a position and should my application be successful I will serve the company with utmost dedication
Pros: Working for Absa has grown my confidents and ability to strive for better opportunity
Cons: There is limited opportunity for growth within the industry
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Growth opportunities
I have been a temporary staff member at absa for the last 3 years. I want to grow within the industry but unfortunately my contract is ending with absa August 2018. I enjoy working with people, i am generally a quiet person but once i get to know people i open up. I have learnt on the good and bad ways of servicing clients and that the client comes first. I enjoy my job and i enjoy meeting new people. The most challenging part of my job is to doing the job correctly with quality as some client's structures are very complicated.
Pros: I enjoy the working hours and getting recognition.
Cons: Not being permanent, no benefits such as bonus or increase.
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