Work/life balance



Absa Bank Reviews


Great exposure to the Financial Adviser industry and Product Providers

Go through my list of priorities and establish what is important versus urgent. I always interact with my colleagues by enquiring if they have any urgent or important matters pending and they should let me know if they need my assistance providing I have not urgent or important matters pending. I struggle to work efficiently and effectively when I'm constantly being micro managed.

Pros: Networking with the external product providers
Cons: Micro Management

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Currently satisfied about everything. Although there is no growth pontetial, due to the fact that our team leaders are the next step for us to grow, therefore one has to apply to other departments, in orde to grow.

Pros: Theres no potential to grow within the department
Cons: Reasonable working hours

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Working on sales

Working on sales is veryu challenging , time bound, self individual driven and it is an ongoing changing business as market and economy changes, I really enjoy being challenged as it grow my mental capabilities as i deal with diofferent kind of clients with different needs that also change in time depending on the life cycle of an individual. I really enjoy working with people as part of the team helping one another to archieve one common goal. I have learned that without team work, one cannot archieve better results. Together we can do more than an individual that is tasked to complete a certain project on time and with the desired results. I enjoy my time at work when i have manageds to fullfill the client's needs and both the client and the company is happy. Archieving the target is the most challenging task at work ,as it requires constant perfomance with alternative solutions, planning and implimenting.

Pros: benefits of prime minus 2 and staff rates
Cons: constant changing environment leading to restructuring

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Love to learn

My every day at work is always busy. I have learn't alot about people, especially irate people and how to stay calm in the situation. I am most definately a people's person and love helping people where I can. I will go the extra mile to help a client. The most challenging aspect of my job is when a repurchase has not paid because there is a computer error. Trying to keep the clients calm and phoning to get a manual payment done. We have just had a new system update so this too has been hair-raising but one learns quick.

Pros: There is no promotion opportunities where I am at the moment. Would love to be able to have the opportunities
Cons: Working on Saturdays

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A very exciting area of working where we were working as team

It was a very exciting working environment where we were working as a team .Relationship with my co-workers was very good .I learnt how to deal with customers problems.The most thing I enjoy is to wake up early in the morning going to work .The most challenging part was tgen when we do not balance and we should find out what was processed short or over.

Pros: There were promotions
Cons: Long hours only happens when one of the staff does not balance end of the day.

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Customer facing role and sales

Currently offering customer service duties and cross selling at the same time.Also assisting in other admin duties and extra given duties from management. Identifying sales leads on a daily basis

Pros: Great opportunity for growth and learning on a daily basis
Cons: Working till saterday- long hours

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Learning curve

ABSA is one of major banks in South Africa, with different people from different levels of profession, different back round, working with them, though in different departments, has helped me learn how to work as a team and also work independently as i report to my line manager in Johannesburg, while i am situated in Cape Town offices. learnt to manage be be responsible for my work without daily supervision, by making sure i submit my work on or before the deadlines.

Pros: growth
Cons: long hours

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Growth and development

My journey began with Absa Retail Bank Collections where I started as a Call Centre Agent, QA, Legal Typist for Absa Legal. Then I moved to being Receptioniat, then an Administrator for Absa Retail Collections. I then moved to being a Team Assistant for Absa Private Bank. I have learnt to network and work under pressure since Retail was such a big organisation. With Private Bank, I refined my skills since I networked with prominent upper market clients only. I have learnt to organise travelling bookings, organising and facililitating major events, liaising with stakegolders, procurement, logging IT queries and purchasing of items via SAP. I njoyed mostly working with the Bankers which I served and including both back office and front office. The most challenge was to keep up with new trends and being innovative in order to keep clients and and co workers happy and ensuring everything is within policy. I also learnt bringing more leads to the Bank.

Pros: great opportunity for growth and development and networking and relating
Cons: working under pressure

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Job satisfaction

Learning new skills is very important.My current job I experience the business from a different angle, it use to be individual customers infront of me now its dealing with the business side of the customers. By multi-skilling will empower me to deal with the business side of the customer.

Pros: Increase in salary , learning new skills
Cons: Need a promotion will have to leave fam behind

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I'm capable to do anything anytime as long as I'm doing my job.

I'm handling the work pressure everyday and the risk part of it, as we are dealing Saps, Sars, Civil Matters, Fsb, Actt, Maintenance, insolvency and Compensation of Occupational injuries and disease Act. I'm treating my co-workers with Respect, intergrity, service, excellence and stewardship. Helping people to achive their ambition in a right way. I've learned to understand and accomodate everybody and to make sure that there's team work in the department. I'm enjoying the unity between all the co-workers cause nothing goes wrong if we are united. Its when the target its not met in time.

Pros: Opportunities for promotion
Cons: Work/Life Balance

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