Excellent with clients/staff /office work/ buildings etc
a Typical workday starts with being at the branch at 06h00 and planning day/ week ahead ,staff meetings at 08h00 , opening of branch with security in place at 08h30 . Walk through branch / building to interact with staff and see to hygiene/cleanliness of departments and building overall, OH & S . Attend meetings when required with contractors and senior management. Ensure that staff training are done as scheduled and according to learning paths on system according to specific roles. Do departmental audits and daily checking . Meet with clients whenever assistance are needed or complaints that has to be dealt with.
Pros: Work satisfaction
Cons: No more opportunity for promotion
Excellent learning experience
I am currently working at Absa Bank a Middle Office Consultant. Every day is a new day for a new learning experience. I look forward to coming to work, working with such loving and supportive team members. Our goal is to give the best service to our client and live up to our values. We love and respect one another. My success is their success. When my team member is battling I would help out and make sure he/she feels strong enough to face another or serve another client. We do a lot of different projects which is a good learning opportunity and gives us new skills.
Pros: great learning exrperience
Willing to learn
-work well as a team and without supervision. -work extra hours to complete the task. -Good customer service and to always be in the shoes of the customer. -Working with people(customers and co-workers. -To have to stay at work and finish task given without being compansated.
Pros: Willing to grow and ready for promotion.
Cons: Go extra mile
I have 2 appointments per day that I have to meet clients that are on my portfolio as a relationship executive and my responsibility is to provide financial advice to the clients based on the analysis that I have done on their accounts. I have to give a report to my manager regarding the meetings with the clients. I have good relationship with my co-workers when it’s time to focus we work closely together and when it’s time to relax we are more like family not co-workers. My current role has taught me the importance of knowing what’s going on around me as it affects not only my clients business but the banks risk based on the exposure they have with the clients. Getting to see the day to day running of some of my clients businesses it’s a pleasure the biggest challenge is to give clients negative feedback (declined application)
Pros: good company to work for, they give people an opportunity to learn and grow
Cons: the rules and regulations are very strict when it comes to credit applications
Customer facing role and sales
Currently offering customer service duties and cross selling at the same time.Also assisting in other admin duties and extra given duties from management. Identifying sales leads on a daily basis
Pros: Great opportunity for growth and learning on a daily basis
Cons: Working till saterday- long hours
Ambitious, hard working, competitive achiever
Dealing with operations, dealing with clients and dealing with staff issues and concerns. growing the profit margin by 10% year on year.Teamwork is of utmost importance and effective communication, continuously asking questions in order to make sure that client or staff understand each other. I have learnt not to always speak my mind.I have learnt that one is never too old too try new ideas instead of doing things the way we have done many years ago. I have learn that one has to take a leap of faith and most importantly, invest in your people. grow and continuously motivate and encourage staff as they are the driving force of the ship that we are on.
Pros: Close to home, great clients
Excellent company to develop one self
Self – driven and enthusiasm Ability to work under pressure and self-discipline Accuracy & attention to details and ability to multi-task Ability to deal effectively with individuals at all levels Team player and good interpersonal skills Computer Literacy Ability to teach SKILLS AND COMPETENCIES: Numeracy Auditing Data Capturing Debt Collection Call Centre Attention to Detail Ability to multi task and work independently Excellent Telephone etiquette People Skills Time Management Skills Ability to handle irate customers Team Player Problem solving skills
Pros: Always room for growth
Cons: Normal day 8-4.30
Learning new skills is very important.My current job I experience the business from a different angle, it use to be individual customers infront of me now its dealing with the business side of the customers. By multi-skilling will empower me to deal with the business side of the customer.
Pros: Increase in salary , learning new skills
Cons: Need a promotion will have to leave fam behind
My typical day at work
I work well with all level of colleagues I enjoy processing of the fines as its a fast paced environment Fast with typing Capture about 100 fines a day Make about 50 payments daily I am still new so it is a bit challenging due to still learning about the work itself
Pros: potential growth in promotions
Cons: long hours in capturing
Great exposure to the Financial Adviser industry and Product Providers
Go through my list of priorities and establish what is important versus urgent. I always interact with my colleagues by enquiring if they have any urgent or important matters pending and they should let me know if they need my assistance providing I have not urgent or important matters pending. I struggle to work efficiently and effectively when I'm constantly being micro managed.
Pros: Networking with the external product providers
Cons: Micro Management
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