Overall
Promotion
Salary
Work/life balance
Culture
Leadership
I like and enjoy working as a team
I like the call centre industry,it thought me of working with different peaple and how to cope with different behaviours of customer that I am attending to each and every single call.. I am also learning how to keep good relationship with my managers,team leaders,as well as my colleagues (agents) I have learnt that each and every duty you are given at work needs a lot of dedication and interest in doing what you are expected to do. The most thing that I'm enjoying is the recognition of a good work you have done for the company. The most challenging part is dealing with a difficult customer but you have to stay calm and make sure at the end the customer is well served.
Pros: opportunities for new skills and promotions
Cons: long working hours
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