Overall
Promotion
Salary
Work/life balance
Culture
Leadership
I enjoyed
more calls especially month end,working as a team if i struggle to help the caller,i learned how to be calm if the caller is rude,helping the customer,when the system is low
Pros: freebies
Cons: working long hours
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Good learning curve
Working for an emergency line is great but the salary we get paid for is not enough, we don't fair treatment . The relationship between agents and supervisors is not good, our performances drop because they have their favourites. Helping people is a great platform for me to grow and understand people's needs. i enjoy reaching my target because its challenging and its exciting. There's nothing new about. We have no benefits No bonus The little money we receive is not enough to safe for the future or even buy a house or car.
Pros: Gaining experience is a medical field.
Cons: Long working hours with little salaries
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