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Vitality Life Reviews

 

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Good day Please find attached CV for your perusal. I am currently the customer service manager for VitalityLife. I am the custodian for the client satisfaction score as well as the entire operation of the call centre. Regards Nivesh Barathlall

Pros: Great big company, lots of opportunity and growth. Have learned a lot at the company and have grown.
Cons: Growth sometimes slow and not recognized for hard work.

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Excellent company, learnt alot

Key Outputs: -Effectively manage the Customer Services Call Centre -Improve service delivered by the Service Team to all the VitalityLife clients -Communicate effectively to all Vitality Life clients and stakeholders about Service Team issues -Adhere to standard operating procedures and/or laid down policies and procedures. -Resolve conflict optimally in disciplinary and grievance situations. -Ensure compliance with all relevant Call Centre policies. -Assist with resource planning where necessary -Assess calls and identify problem areas -Manage TWT

Pros: Big company,
Cons: Growth slow sometimes

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