Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Learning to work under pressure
The work is extremely intense and taxing as it involves dealing with players, trying to get them to deposit money at the online casino whilst having to deal with the Risk and Fraud aspect of the business.
Pros: Time off as it is shift work
Cons: 12 hour shifts, no provident fund, not employee focused
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Growth
Good communication, youthful vibe, operations management, digital marketing, design, analytics. Validate various game calculations, process payment files, manage direct mailing process, approving software provider payments, analysis and interpretation of player behaviour, managing databases, developing process improvement models, optimization of business models, analyzing and researching markets for development, project management lead on all new projects. Creating efficient and operational improvements on all current systems. Analyzing player behavior and developing business outputs to optimize player experience. Overseeing quality assurance audits. Creating Standard Operating Procedures – process management for all departments. Compliance Management across the business.
Pros: Opportunities for growth
Cons: Not a lot of benefits
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Exposure to international client base
It is a open and relaxed but highly pressured environment with targets to be met and continuous risk and fraud analysis. Everyone has to be a team player in order to get through the day and be selfless and mutually respectful. A typical work day is not the same as the other 12hrs of shift requires accuracy and commitment. However you have to love the clientele and nature if the job in order to enjoy it.
Pros: Exposure to international experience
Cons: Long hours
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