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Culture
Leadership
My Job description
I am refunds administrator. What I basically do is calculate refunds amount and send the files to finance for payment. The process involves thorough investigation and requires analytical skills because the refund requests do not always come with accurate instructions, and even when they do I still need to do background check to validate the authenticity of the instructions. I use Microsoft excel for calculations and reports. I deal directly with primary and secondary clients both telephonically and through email. I also draft premium adjustment letters when required to. I have very good relationship with my co-workers which makes it easier for them to attend to my requests and help me whenever I need assistance. I have learnt to pay attention to details because I deal with money, and any slight ignorance may have huge financial implications to the company and I might lose my job. I am good in numbers, analytical thinking, and communication.
Pros: I enjoy what I do on daily basis
Cons: It's a small company and not everyone is take their work serious, which alters the development of the company.
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Learning curve
Experience in premium administration which includes sending out billings, reconciling and allocating premiums to policies, calling municipalities and companies to enquire about payment schedules and outstanding payments, doing credit control, updating premium spreadsheets, doing invoice (I&D statements) and attending to premium related queries. Also have experience Data capturing which includes receiving application forms and capturing the details as indicated on the application form on different systems (exergy, Ekusure and lotus database), making amendments and or alterations, calling clients for missing details, making copies, scanning and attaching forms on the policies
Pros: Great experience
Cons: Long working hours
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Good understanding
dealing with clients , opening new policies to and receive payments form clients processing claims . a very good relationship with co-workers ,respect each other and helping out if necessary work as a team .I have learnt how to deal with clients how to solve a problem and how to manage the business and to take responsibility as a Admin manager .Sending reports to head office is what i enjoy the most.The most challenging aspect of the job is to deal with clients that their are policy books has laps
Pros: No benefits
Cons: 7am-16h00
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Challenges
Good relationship with Co, The most challenging part of my job is payroll processing as everything has to be done correctly and accurately. lleagues
Pros: Learning experience
Cons: Stressful
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Good learning curve
The best funeral society is a good company even though the salary is very low, i have been working in best for 5 years and couple of months till now and i have learnt a lot of work e.g Filing, Document routing with an extensive background in filing and Document routing and I am currently employed as Filing Clerk, Short Capturing & Doc Routing (Control) Supervisor.
Pros: it is not easy to get an opportunity
Cons: 9 hours
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Excellent learning curve
Exposure to the world of work, insurance, premiums. Good experience The most challenging aspects are working late during month ends for close Offand coming in on weekends just so that you can finish the month end close off.
Pros: Great opportunity for growth and experience
Cons: Long working hours
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My Status
I am employed at The BEST Funeral society as a billing administrator. I’m responsible for 104 profiles, for which every month I ensure that bills are sent to clients timeously and premiums are allocated as payments are made and schedules are received. My primary duty is billing and allocation of the premiums, therefore I constantly do reconciliation of the premiums to ensure that the money paid matches the payment schedule for all my profiles. One of my biggest profiles has over 3000 members, and I am managing it well. I deal with queries from both primary and secondary clients, telephonically and through emails. My job is highly deadline-driven throughout the month, and the pressure gets high every month end. My one wish is to be given the opportunity to grow.
Pros: Too many
Cons: Few
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Great Company to learn and grow within the insurance industry
Great place to learn about insurance . Excellent leadership . Opportunities for career advancement. On going training. Management constantly engages with staff.
Pros: Great Culture . On going training.
Cons: None
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Great working environment
I am part of a team of 6 claims assessor. I work well in a team and with otjers with little to no supervision needed. I procrss and pay 9-10 claims per day. I have learnt a new system called exgery. Work well under pressure in these times of Covid 19. I enjoy working with people and communicating and helping clients that claim with us
Pros: Great learning curve
Cons: No room for promotion
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HARD WORK AND BEING EFFECTIVE AND EFFICIENT AT WHAT I DO
On a typical work day ,I send emails to head office type out spreadsheets and manage stuff. I call clients on the phone to assist the with their policies . I prepare schedules for employees on what need to be done on which specific date .
Pros: working with numbers
Cons: alot of hard work
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