Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Innovation and growth
Daily interaction with customers while assisting them to resolve and clear technical errors and troubleshoot in order to experience a great viewing experience while I'm also learning and increasing my own knowledge base , both technically and theoretically.
Pros: Great learning opportunity about technical stuff.
Cons: Long hours with minimum break times
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This company has moulded me into wanting to learn and develop my skills more into something bigger
at starsat we work as a team inorder for us to produce more effective results in the work environment. i have learnt that no matter what we do ,it will be successfully achieved aslong as it is done to the best of our abilities. the most difficult thing is dealing with angry people or unsatisfied service,but also if it is dealt with i the right way it becomes very easy
Pros: good opportunity for growth
Cons: long working hours ,basically in need of a monday to friday job
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Good listening
I am willing to accept any challenges; I feel that I have innovation drive, initiative and the ability of making A success of any responsibility delegated to me. I am committed and determined and strive only to the best To support the needs of others as well as my on. I adjust quickly and easily to new environment and also Communicate freely and openly with those around me.
Pros: Hard worker
Cons: Working overtime
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Good
My name is Falicia Meniers and I am writing with regards to the position advertised. I hold with me 6 years within the customer service field. My personal attributes are working as a team player, meeting business and personal targets, adherence and going the extra mile for my clients, making sure that I deliver “Excellent Customer Experience.” Your company excels at delivering customer service, a field which I would like to pursue my long-term career in.
Pros: Good opportunity
Cons: Overtime
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Customer Service expert
I wish to apply for the position as advertised. My enclosed resume provides you with an overview of my relevant experience and training. I have 10 Years of experiences working in a call centre and a solid commitment to providing excellent customer service. My most recent position has given me experience to manage a contact centre as head of operations/call centre manager. I wish to build on this achievement and take on a different role in this field. To assist me in this goal I have completed a number of short course in Customer Service Centre and management. I can now offer you a combination of practical experience and up-to-date theoretical knowledge. I would be delighted to discuss my application further with you. I can be easily contact via cell or email. I look forward to hearing from you. Yours Sincerely: Titus Pillay
Pros: The company is excellent in growing people
Cons: Poor communication
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, excellent problem solving skills as well as good communication skills.
Working at starsat means dealing with many customers on a daily basis. I deal with customers telephonically and in person which can be challenging. My co workers are always willing to help each other and we often share a lot of good competition in the workplace. Ive learnt good communication skills from working in the call center and excellent customer service skills. Since Ive moved to the walk in center to deal with customers face to face, Ive also learnt how to manage petty cash and accounts. Process invoices and account payments. I really enjoy that the company I work for allowed me to learn different parts of the business. The most challenging thing at my workplace is the process that we have to follow. It sometimes happens to clash with providing quality customer service.
Pros: Great opportunity to start in the workplace
Cons: Long working hours and no benefits
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Growth oppotunities
Well, I have been with the company for almost 3 years and i feel there is no growth opportunities. If there is a position open, the company will place the work load on someone capable but with no increase for that job and no one gets hired to fill the vacant position.
Pros: great working enviroment
Cons: over worked less pay
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Excellent
- Monitor systems and assist users with any sytem issues they might have. - My relationship with other co-workers is great - I have learnt to think on my feet, adapt to sudden changes quickly - I enjoy assisting users with their issues, learning new technologies - Teaching myself how to do things that my boss asks me to do, even though he doesnt show me how they are done..
Pros: I can work from home
Cons: The language barrier between me and my boss is a problem at times as he is chinese and his knowledge of English is a bit poor.
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Learn how to accommodate all customers depending on their attitude and tone in voices
It is fun as I have to deal with different challenges and I get to understand what media is all about, the role it plays in our society and the importance of media. I have learnt to separate Personnal from business. Therefore for whatever challenges it could be billing or technical, I find joy when I customer understands the course. My colleagues are very interesting I get to learn the 11 South African languages as I work with a rainbow nation due to the targeted market.
Pros: Get to understand most aspects of the media business.
Cons: Shifts and it gives me less time to spend with my kids
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Great learning curve
i have learnt to speak fluent and socialize well within a community.I have also learnt to apply myself and my capabilities to a good use.I have learnt to speak with customers in a well groomed manner.And the most challenging aspects were the fact that you had to please customer at any cost,even when it went against what you believed in.I mostly enjoyed the working and communicating with people of different nature or culture.Having to deal with difficult customers who made life a living hell.But my team members were very active and worked very well.We fought but resolutions were met immediately.
Pros: great opportunity for promotions
Cons: long hours,working on weekens
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