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Reditron Reviews

 

Workshop service admin

We are one of the largest distributors of cctv security surveillance equipment. Clients that we deal with are security companies eg Bidvest, Fidelity etc. Customers purchase equipment from our warehouse. We have a warranty on products as well as service. Working in a fast paced environment. I work in the service department. Booking in of faulty equipment as well as sending the equipment to our subcontractor or supplier for repairs. Working closely with our sales representative. I have a close relationship with my technical manager and he is kept in the loop at all times. Closing of job cards once the equipment is complete and repaired. Invoice clients. Deal with clients on regular basis, walk in clients as well as telephonically. Working under pressure is a normal day. Customer service is a must and to keep them happy.

Pros: great oppurtunity for success
Cons: Customer friendly

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Learned a lot from Company

COMPUTER SKILLS I am fully computer literate in all Microsoft operating systems Computer literate in Staff trek system- Deloitte Sage, X3 and K8 (Kerridge) at Reditron Job Mission: To deliver customer service when Account Managers are unavailable, manage Account Managers schedules and act as coordinator between sales and the other departments Key Performance Area Assist External Account Managers to deliver premium customer service when they are unavailable Leasing with internal departments to provide relevant feedback to Account Managers Establish a good working relationship with all the internal departments (internal sales, procurement, finance, stores and technical) for coordination Get answers from the various departments to feed back to Account Managers on queries from clients Be able to present themselves professionally over a telephone and take required details

Pros: Staff work together as a family
Cons: Long hours worked form Just after 7 am to 4.5

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Learning curve, lovely staff to work with we were a family

Relationship Building Build and strengthen relationship with clients through; Making regular telephone contact Job Mission: To deliver customer service when Account Managers are unavailable, manage Account Managers schedules and act as coordinator between sales and the other departments Key Performance Area Assist External Account Managers to deliver premium customer service when they are unavailable Leasing with internal departments to provide relevant feedback to Account Managers Establish a good working relationship with all the internal departments (internal sales, procurement, finance, stores and technical) for coordination Get answers from the various departments to feed back to Account Managers on queries from clients Be able to present themselves professionally over a telephone and take required details of the client’s Query/request. Assist with invoicing of orders, credits and assist with orders Did course and learnt about products

Pros: No
Cons: work formjust after 7 am to 4.30pm

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Tenure

Dear Sir / Madam My name is Lerato Maria Kolobe I reside in Pimville Soweto. I attended School in Lancea Vale Secondary, I have studied Information and Communication Technology at Pc Training and Business College. Understanding how valuable education is, I have put emphasis on my education because I believe that is one of my foremost assets, combined with hard-work, tenacity, loyalty and commitment to name but a few. I am always striving to improve and grow, I work with passion and I have a positive momentum going, I am self-goal, orientated and driven. My education background and work experience has offered me many intangible qualifications one cannot learn from a book, which are qualities such as adaptability, pride, resourcefulness, accountability and a strong work ethic.

Pros: learning Electronics
Cons: distance of travelling to work

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Good working conditions, i have learn a great deal technology wise.

Good working conditions. I have learn a lot in the dynamic technology spectrum. I have work well with all my colleagues and customers. Give the customers the best customer service

Pros: It was great working for Reditron because you got to learngreat things everyday and meet different people on a daily basis
Cons: The place where we work there was no transport availibility at all times

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Learning quick and fast.

I'm looking forward to join the team and stuff. As I started working for the company . I do one thing all most every day . I'm willing to do more in your company and bring the skills that I have. Working for a company you must be happy and everyone around you must be happy . Cause most of the time we spend at work. As Witness Nkululeko Tingwe we will meet for more information. 0730409429.

Pros: Great opportunity
Cons: Long working

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My experience at the current employer

Working in a technical industry with a electrical products has been an eye opener for me. Lots of things learnt in the past years with many interactive relationships built with international suppliers. Chalenge with the industry is that it caters for a niche market which restrict certain desirable Marketing practices and projects.

Pros: great opportunity to be involved in the security industry
Cons: limited Marketing scope

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Summary

To assist at your current position with solving problems, calming upset clients, knowing the various procedures to get an order dispatched successfully, following up on back orders, sorting out financial queries and following up on payments. Assisting with marketing – sending of promotional emails, confirmation of appointments. Also technical support post sales ensuring the clients repairs are followed up on etc. Then also price negotiations with management.

Pros: None
Cons: Lack of growth and development

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