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Management chasing for stats

Crazy busy incoming call centre for a medical aid health administrator company where you have to assess claims as part of your job specs. Working with your team to ensure that the drop call rate is lower than 2% on a daily basis can be a challenge. This means that you have to take shorter lunches, come in early or stay late some days. In times of need where team mates are absent, you have to step up and be more supportive of the remaining team members or the whole team will suffer that day. I've learned to be patient, empathetic but assertive. There is nothing more satisfying when a client tell you that it was such a joy to deal with you that they will miss you if you ever leave the company.

Pros: Looks after their employees
Cons: No room for growth in other areas since they were bought out

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Gained to much experience, builds up your confidence, Knowledge of relevant legislation 

To assist scheme members with all queries and concerns relating to their medical aid. To provide friendly, efficient and professional customer service to all clients whether walk in or telephonic. To promote good working relations with members, providers and payer groups. To portray impeccable impression of Private Health Administrators as well as the scheme Relaying of accurate benefit and scheme information in accordance with the scheme rules  Liaising with providers and third parties in order to resolve customer queries  Accurate logging of all inquiries onto HIP system and resolution of workflows within applicable deadlines  Reception duties e.g. receiving post and deliveries

Pros: LEARNING NEW MEDICAL TERMS AND GROWTH
Cons: AIRCON

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Once Bitten..

The general working environment in Pha brought with it an eye opening experience. Underpaid, overworked, nepotism Staff are quiet due to fear. I’ve learnt that Racism is still rife in South Africa. I enjoyed helping people, customers in distress and see them have faith in my ability to provide the best care love and dedication. Dealing with the management “my way or the highway!” Attitude was very challenging as I promote the open door policy to new ideas.

Pros: Customer interaction
Cons: Racism

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