Overall

Promotion

Salary

Work/life balance

Culture

Leadership

MTN Reviews

 

Good customer service & doing clients queries.
Learning how to be friendly & listen to clients queries.doing follow-ups& up dating clients.working as a team & individual.learning new things & latest technology in the market.being responsible & advice others.Charing new ideas & hard worker.
Pros: No growth & no promotions
Cons: 9 hours
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Excellent learning curve
Mtn has taught me unity and team work when working with people,My relationship between my colleagues was excellent,There were does days that you literally feel tired due to work load but was able to pull my self through,because i taught my self to manage with less supervisions,The most challenging aspects of the job is to deal with different customers with different attitude and emotions,In that case you have to empathize with the customer irrespective whether he is wrong or write,What i enjoy the most is taking a customer through our great offers we have in store for them,take them through our products made sure the customer is well educated about our products.First call resolution making sure the customer does not call again with the same query more than two times.
Pros: Great chance for promotion
Cons: Average working hours
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Excellent learning opportunity
It has been an excellent learning opportunity for someone like me who had mostly worked in the sale's industry but now has worked in both world.l now know and under what it takes to gave customers world class service and the passion I have for customers services.
Pros: None
Cons: 10 hour's a day
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Excellent learning curve
Working at MTN was quite challenging.my relationship with my co workers was good.I have learnt that when you working in the company you must not relax. i enjoyed my work and the department
Pros: Great opportunity for growth as a person
Cons: working night shift
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