Overall

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Salary

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Culture

Leadership

Ipsos Reviews

 

Excellent computer skills. telephonic skills. administrate office duties. work well as team

I work for independent market search company. It entails duties such as conducting survey for the motor uses in different customer categories. Also add with administer office work if necessary like receptionist. We have quote record to meet on a daily base or monthly. Major support goes through providing a centralized call logging facility. We work in groups or team to meet target and for creative motivation spirit to push work, we help each by monitoring each goal and target to reach. I have number of things to have polite manner when interacting with customer via telephone. Play attention to the work that i present to my supervisor be professional whether big or small matter. Computer skills have play a big role in this job. Enjoy at the end of the day the job is done and i have succeeds. I can attend to customer queries and were able to help. The challenges are everyday but they teach me to push harder and have drive to the work

Pros: well manner. can work without supervisor.
Cons: working in shift or long hours

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A good learning environment

Its a very nice environment where everybody is always busy trying to meet targets. We are always smiling so that the customer on the other end of the call can fill that you love your job and you are willing to assist them. We always have fun with our co -workers cause we believe that our problems must be left at home. I have learned that we need to have active listen skills and fact find so you able to get more information from a customer. When you have that day when you don't meet target but its no problem at all because when do have good days, you need to excel so when the bad day come it doesn't matter because you are over your target.

Pros: Great to be employed
Cons: no growth

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A good learning environment

I have learned to interact with people much more better, I got to learn about a part of me which i didn't know that i posses. I had such great co-workers,we understood and respected each other.

Pros: Great to be employed
Cons: no growth

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Progress within the company

Ipsos is a marketing research company, however we work with companies such as imperial auto and it's a good company to work for, there are a lot of opportunities and growth within the company, however despite the opportunities theres also a certain level nepotism. A typical work day is from 08:00-17:00 the work we do is actually a lot for what we get paid. My co-workers are not very enthusiastic due to the company not giving much motivation to their workers. I love working under imperial auto, it's a good company and the interaction with a lot of different clients looking for vehicles is enthralling. I've gained considerable knowledge about different vehicles and how they are marketed. Lastly the most challenging part of my job is having to explain to customers why they don't qualify to purchase certain vehicle's

Pros: It's advantageous to work for imperial auto.
Cons: Sometimes having go work from Monday to Sunday.

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A good learning environment

I have great co-workers,we where like family,we understood each other. I enjoyed helping customer,when they give that good feed back not because they have too but they wanted too. they even recommend their friends to our company.

Pros: Great to be employed
Cons: no growth

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It fought me a lot about the industry

I have learnt a lot about customer service, I work well with other people. I enjoy the fact that wen do not work on weekends. There is not much space for growth in that company. I have leant to be patient and calm at all times when dealing with respondent's. I really enjoy working with a team. The people are a great bunch of people.the most challenging thing is to try and keep your target on really bad days and trying to self motivate my self when things seem to not go my way. A topical work day is stressful but fun.

Pros: Don't work on weekends
Cons: Money is too less

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Learning curve

Its a good company to start with, it upskill their staff, always looking for fresh talent and has a view of client first. People are helpful and willing 2 assist

Pros: great opportunity for promotions
Cons: doesn't pay much

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My Job Experience

I have a clear understanding of what is expected from me in the job I am currently doing. I can handle difficult customers especially when it comes to service delivery. We have an open door policy at all times if I have to refer to my superior. What I have learnt is that you can never work on your own their has to be communication among fellow workers for we have one common goal to achieve. I enjoy it when the company reach there monthly targets meaning bonuses for us on pay day. The most challenging aspect for me was to identify the car parts when a respondent complain or to order the particular parts. On any particular day I like to priorities before I start dialing and make sure I had my first cup of tea when entering the office.

Pros: I always make sure that I reach my target daily
Cons: eagerness to learn and grow

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Learning curve

Checking backlogs for client  submission s Daily productivity meeting Clearing overdue submissions Report writing Contacting current day submissions Coaching s Review daily track report Closing overdue appointment s Recheck quality control measures Review daily productivity The most challenging part is dealing with key customers and resolving cases in the required turnaround time. I have gained an abundance of knowledge from report writing, escalating complaints, reviews. Team work is key in our daily activities I enjoy achieving a client CSI score of 95% above

Pros: Easy culture
Cons: Poor remuneration

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Excellent learning curve

l am team player and enjoy working . l am hard worker and enjoy meeting different people from different countries and cultures. l am fast learner and willing to do anything to further my career.

Pros: great opportunity for growth and great people
Cons: long hours work

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