Overall

Promotion

Salary

Work/life balance

Culture

Leadership

good fellas Reviews

 

Better opportunities

As a managing operator am responsible for managing driver teams, guiding and supporting them when lost and managing them logistically nationwide from the call centre, allocating bookings, liaising with clients and ensuring that service standards are met while always keeping in thought that company procedures, standards and goals to ensure that my driver teams operate towards all of them.I also have experience in the call centre of quality monitoring, assessing outcomes of bookings ensuring absolutely that no failed services occur during my shift with my teams and devising new systems of work to improve efficiency.I am an excellent communicator, with a supportive and understanding manner. I am able to handle customer complaints effectively and remain calm under pressure. I believe that my leadership skills make me an ideal candidate for the Receptionist post @ the company and I would appreciate the opportunity to discuss them in greater detail at the interview

Pros: Great opportunity to showcase my skills
Cons: I can addept to anything

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Customer service.

Good Fellas affords me as a driver to excercise punctuality and professionalism as well as friendly customer service. I enjoy many hours a week with the partner/s that I am privileged to work with navigating around Gauteng. I enjoy interacting with the clients and passengers as well as experiencing the drive of the different vehicles in real on the road situations. My driving skills are developed and I am a safe, cumfortable and responsible driver who is able to adjust in any situation. The most challenging aspect of the job is exercising patience with the over intoxicated occupants while driving in congest and chaotic Johannesburg traffic.

Pros: Night shift affords the opportunity to be flexible with day scheduling. Its an opportunity to develop respect for the road as a driver and road user.
Cons: Over intoxicated people can be very challenging to interact with especially for a driver who needs to navigate and drive safely and responsibly.

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Excellent management skills

Typical day based on a typical Monday, I would get driver complaints and clients complaints. Would assist each other with co-workers mostly from September to December as it was the busy time for the company. I have learned how to think in solutions. I have enjoyed how great the company was when it came to support their employees. The the challenging aspect of the job was conducting disciplinary hearings and having to dismiss drivets

Pros: Great team work
Cons: Not try news solution for company to grow

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Experience is Good

Pick up and drop off clients at various destinations in the evening from the hours of 5pm -2am. If the seasons not in demand for services then there is no work and no income . no opportunities for permanent or fixed employment. Benefits are getting to drive other vehicles and experience the outdoors.

Pros: Flexible to do other activies in spare time
Cons: Odd hours to work

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Excellent learning curve

On a daily basis I handle the all the queries and complaints. I have a wonderful relationship with my co-workers. I have learned a huge amount of experience in the Customer Service sector and how to handle different types of situations. I enjoy the investigation part of my job and resolving problems and giving the customer the best service. The most challenging part of my job would be not resolving an issue out the same day. Like if the system would be down and I need to get back to the client with feedback. Or when an employee is not doing what they are suppose to be doing and that is a bad reflection on me.

Pros: Different exposure learn things in a different sector.
Cons: I have currently reached the ceiling with my current job and I need growth within a successful company

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Driving clients that can't drive after celebration

I am hard worker dedicated and honestly person with 18 years of driving and 8 years of banking and customer service and 4 years experience in electrical field

Pros: the client driving to different locations after the function or any sort of celebration
Cons: long hours

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It is very nice and challenging

I have learned to work with different people. Operators are being charged every time and they have different characters . You also team up with different types of people also driving different types of cars every days. Clients are not the same every days .Infact you don't know what to expect at work each and every day. The most challenging part where you drive a client that fell asleep then you drive according to the drivers app where you get to the destination client wake up and say this is not my house.

Pros: no promotion
Cons: some time shifts are very long

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