Overall

Promotion

Salary

Work/life balance

Culture

Leadership

GAAP POS Reviews

 

Bumpy Ride

My normal day to day is to come in and go through the roaster to check attendance. I then have to go through previous day's calls and follow ups in order to achieve: • To ensure that the correct activities have been taken to resolve the call, pinpoint recurring issues and suggest possible solutions - hardware, software or training. • Identify areas of improvement to improve long-term customer satisfaction. • Randomly call or identify repeat callers. To take the lead in improving the quality of customer service across the regions. • To provide a high quality of call resolution and prevent recurring calls to help us retain clients. • Develop a technical liaison service to build a relationship with the customer. • To schedule staff training based on a call resolution’s assessment. • To attain a continual service improvement.

Pros: Personal growth
Cons: Long hours

Was this review helpful?    +0       -0

 

EXCELLENT LEARNING OPPORTUNATIES

My typical work day consists of liasing with suppliers and clients with regards to equipment and invoices. I have a fantastic bunch of co-workers that are like family to me, we share a close bond. I have learnt things beyond my imagination; stuff I never knew exsisted such as different types of software and hardware that clients use. I enjoy the fact that I come to work and it doesn't feel like a chore but rather home away from home doing new exciting things everyday. The most challenging thing my day consists off is trying to calm an irrate client who wants everything yesterday, and explaining the intricate details of their contract that would have been bypassed from inception of deal.

Pros: Getting to learn about trading in different types of businesses
Cons: No benefits

Was this review helpful?    +0       -0

 

Bumpy Ride

My day to day involves: Shift scheduling Coaching Continous Training Escalations Projects Manage links between departments And all call centre related issues.

Pros: Great customer learning experience
Cons: Shifts

Was this review helpful?    +0       -0

 

Excellent company great products and quality service

greatggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg

Pros: ggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg
Cons: gggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg

Was this review helpful?    +0       -0

 

Results page: 1  

 

 

 

 

Latest GAAP POS jobs

Database Administrator & Commercial Project Lead
Cape Town