Overall

Promotion

Salary

Work/life balance

Culture

Leadership

Frank.Net Reviews

 

It was a good experience of intermediary services

I sold life investment policies for standard bank such as Life cover, disability cover, serious illness cover, and salary protection cover. I worked on a monthly target of at least converting 30 clients in a month and for each client I earned commission from the first sale and my average was 24 clients in a month. There were daily incentives run on a daily basis such as vouchers and etc.. I leant a lot about customer engagement and interaction for it has helped me in my own personal capacity, more especially when dealing with those exciting clients that always pick up a fight for there're own mistakes, it is how I learnt to handle those objections that gave me confidence in relating and speaking up to anyone. I enjoyed that about my work.

Pros: growth winthin the company
Cons: more options of making good money

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My average day

I work for a good company and really enjoy my work, being corporate but able to use my medical background I have a 9 hour day. My day consists of taking inbound calls, helping call centre staff with medical conditions and liasing with patients to determine company risk. We also do retrospective claims as well as quality assurance tasks.

Pros: Many learning oppurtunities, we also get to assist many different departments.
Cons: working weekends and having a work phone after hours

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Work space and team members

dealing with clients on a daily basis meeting their needs always keeping client satisfied .customer engagement.admin.data capturing and doing sales always ready to learn new things and overcome challenges.team work is a must good peoples skills.listening skills is a must and learn to work together as a team motivate and encourage one another to meet daily targets

Pros: growth
Cons: long working hours

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I am a fast learner. I ask losts of questions & take notes.

We are a goal orientated team. Month End is our busiest time & decided to write all our deadlines & to do list on a board in our office. As one finishes a task, they go & cross it & we have a brief meeting end of each day where we recount what is done & what has not been done & we do the next day's planning. Month end last two weeks & the other two weeks, we have individual deadlines with our line manager. I work very well with my team, we look out for another & we teach. I learned how to manager assets, how to create a processes, how to capitalize & dispose Assets. I learned that long term insurers face penalties & Fines if requirements are not met. I learned that creating financial statement is a process. The most challenging parts about our team is that if one is off sick for more than two days, it puts a strain on the entire team, especial on month-ends.

Pros: You get amazing exposure to most finance work. You are given work & you self-manage on how to produce the work needed to meet your deadlines. I worked with Assets, safe custody, purchasing, Capitalizing etc. Monthly reporting to different stake holders & statutory reporting
Cons: We work longs hours when team memebr is off sick & promotion is only available when a senior person resigns

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Best growing ground i have been in...

Extremely Busy Good relationship with colleagues, as the work environment and vibe is very much challenging but encourage. I have learnt that importance and influence of work relationships. Importance of team work. The restful crazy laughs and games are surely memorable..

Pros: experiance, work culture
Cons: work pressure, long hours,

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Best growing ground i have been in...

Extremely Busy Good relationship with colleagues, as the work environment and vibe is very much challenging but encourage. I have learnt that importance and influence of work relationships. Importance of team work. The restful crazy laughs and games are surely memorable..

Pros: experiance, work culture
Cons: work pressure, long hours,

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Bad treatment for workers

Company doesnt care about personal life and pays no attention to families need when you are late or stay out. Dont advise anyone to work there who has alot of responsibility.

Pros: No pros
Cons: Treating workers unethical

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My experience at Frank.Net

I start work between 8 and 8:30. I always plan my days so that I can be productive and effective daily. We have daily meetings with my team to ensure that we focus on areas of development for the previous day and also what we did well on the previous day. I have a great relationship with co-workers, always interacting and building relationships with them. It's important to build relationship with colleagues as you get to know them on a personal level. My current role has helped me expand my leadership skills and interpersonal skills. I've learnt to work well under pressure as the industry is very demanding and there's a lot of pressure daily. I love the relationship I have with the staff, motivating, mentoring and supporting them. Helping them realize their full potential. The most challenging aspect would be negative staff that complain daily about everything, people who don't see anything good and positive in situations.

Pros: Every day not the same
Cons: No benefits

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New Opportunity

- Taking inbound Calls - Making Out bound Calls - Attending to Client Emails - Attending to Client Complaints -Documenting of the process, anomalies and issues ( error cause removal ) -Documenting of training manual material -Attending to complex complaints -Up skilling of service agents on this process -High quality work output

Pros: Learning new things everyday
Cons: Not growing within the company

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Management was very unprofessional

Long working hours which was not stipulated in the contract,you were required to work every second or sechuled Saturday which then turned out to be every Saturday.. Being micro managed. You were being bullied your personal information was shared amongst others. working hours

Pros: Commission
Cons: Long working hours

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