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Technical support.

Log calls using CRM programme Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware Respond to queries either in person or over the phone I respect my co-workers and explain in details whenever I assigns jobs to them. I Practice common courtesy,Use effective communications,Respect other people's time,Proceed with caution on social media and Stay on the level. I have learn to deal with different IT infrastructures and dealing with different attitudes from the customers and co-workers. I enjoy when the customer get help fast and appreciate my service. Challenges I face mostly every day it's when the customers dont takes the instructions correctly and not following the procedures to get problem solves.

Pros: No promotions in the company that i am currently working for.
Cons: I dont have problem to working long hours

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Excellent learning curve

Carry out complete software installation, configuration, and training according to SAP Business One prescribed methodology. • Work with clients to ensure that business needs and requirements are properly identified. • Configure and optimize SAP Business One applications and solutions as per analysis and documentation. • Customizing SAP Business One using the various tools available. • Designing reports and document layouts according to client requirements. • Planning and executing data migration activities from legacy systems into SAP Business One

Pros: Great team spirit
Cons: No flexible hours

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Excellent learning curve

n enthusiastic, energetic and hardworking IT engineer with 15 years of experience seeking a full-time position which will enable me to utilize my extensive skills. Seeking a challenging position in IT Support Services field to continue my professional services and provide an opportunity for growth and advancement. Skilled in Networking and IT Administration. Proven ability to successfully analyse an organization’s critical support requirements, identify deficiencies and opportunities and IT support and management to increase reliability, improving productivity and always using years of accumulated experience into contributing towards the organization’s success.

Pros: Great opportunities and growth
Cons: Long working hours

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Technician Duties

I love working as a Technician more than a Receptionist although I am good at both. Being exposed to different manufacturing computer companies makes it even more fun. Solving different issues on daily basis make it even more like I am doing what I love "Learning" Fair enough dealing with different types of clients is one of the most frustrating, as we have some impatient, lazy,kind,soft and as a Technician you have to give them the best service. Being polite and do your job is the key that applies to all of them.

Pros: None
Cons: 42.5 hours per week

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